• Consultant / Senior Professional , S & IT Jobs in Bangalore,India

  • BRITISH TELECOMMUNICATIONS PLC
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Consultant/Senior Professional, S&IT
Orchestration Service Operations Coordinator

Our purpose is to use the power of communications to make a better world For each other, for our customers, for society and our communities We need you to help us do this

Why this role matters

We are looking for a strong and experienced individual who is self-motivated so as to perform ASM Operations Lead/ Co-ordinator role for one of the most critical IT orchestration & fulfilment system in Openreach stack Candidates involvement will play an important role to drive business continuity & ensuring various pre agreed SLAs are met, thus preserving brand image of the organisation

Candidate is supposed to coordinate and drive, while working with vendor teams across various locations, resolution of day to day operational and functional issues in production around above stated application

What youll be doing

Assist Managers in day-to-day coordination and management of system operational activities to ensure pre agreed SLAs are met
Monitor, control and manage system operations to meet customer expectations and Openreach goals

Liaise between customer and management to ensure smooth operations delivery

Coordinate and manage day to day tasks to ensure operations are handled within allotted budget and timelines

Manage escalations if any at their level so that they dont percolate further up in hierarchy and customer issues are also resolved on priority

Ensure compliance with company standards and procedures

Build and maintain strong relationship with various stakeholders within BT TSO and Openreach through regular meetings and communications

Evaluate current operational performance and provide strategic plan for improvements

Provide direction and guidance to internal teams to achieve performance targets

Identify problems in operations process and resolve them in quickly and timely manner

Follow standard operating procedures for efficient operations

Maintain clear and accurate operations documents/procedures for reference purposes

Well also need to see these on your CV

Possess excellent Telecom domain knowledge, to understand Openreach IT stack
Possess typically demonstrable previous software engineering or related experience
Strong Java/J2EE, Oracle, Database skills, UI design skills, JS skills, Linux scripting and troubleshooting skills
Provide technical and functional guidance and direction to team members
Possess excellent written and oral communication skills
Experience in working with geographically dispersed teams
Experience working in complex projects managing Service Operations
Self-starter who can lead the way by setting up prototypes for vendor technical teams to follow
Contribute to the definition of the team processes and standards
In depth understanding of Telecom product offering
Possess BE/BTech/MTech Computer Science or related field
Possess at least 8 years of experience
Strong Java/J2EE, Oracle, Database skills, UI design skills, JS skills, Linux scripting and troubleshooting skills

Why choose us

We value different perspectives, skills and experiences Were creating an inclusive working culture where people from all backgrounds can succeed Thats why we welcome applications from all parts of the community

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

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