• Consultant - Japan Support Lead Jobs in Chennai,India

  • AstraZeneca Ltd

Job Description:

JOB DESCRIPTION

Japanese N2/N3 Certified Professional or above with Excellent application/end-user support experience, written and verbal communication skills (Japanese and English) to support Japan Patient Safety and Regulatory business groups

ROLE

Take ownership of customer issues reported and see problems through to resolution
Coordinate with vendor/support groups in Japanese/English to resolve issues/implement changes or upgrades
Hands-on end-user support of Japan PV applications
Diagnose, troubleshoot and identify solutions to resolve reported issues/problems
Follow good ITIL practices to resolve incidents, problems and implement changes
Document knowledge in the form of knowledge articles or by using recommended templates
Problem determination, workaround resolution, root cause analysis, major incident management
Troubleshooting and identifying solutions to resolve application issues
Analyze, propose and provide software solutions according to business demand
Follow AstraZeneca process, policies and demonstrate high values in all job responsibilities/duties
Ensure proper recording and closure of all issues
Good team player

MANDATORY SKILLS

N2/N3 Certified
Written and verbal communication in Japanese
Application Support and maintenance
Oracle, Infrastructure management

DESIRED SKILLS

Experience in pharma domain Regulatory/Safety/R&D space
Experience in supporting/developing applications in a validated environment
NET

EDUCATIONAL BACKGROUND any Computer Science/IT background

PREFERABLE INDUSTRY IT

OVERALL YEARS OF EXPERIENCE 4 to 6 years

Consultant - Japan Support Lead

Information Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
AstraZeneca Ltdarfix

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