• Consultant Cloud Operations Jobs in Gurugram

  • M/s orange business services
  • Gurugram

Job Description:


Incident Management
Key point of technical escalation in the event of a major incident
Performs regular reviews of incident reports, to identify candidates for Problem Management
Change Management
Attend the CAB regularly
Detailed planning of complex changes to the environment
Risk assessment and validation of Change tickets to be applied to the environment




about you

Owns or is involved in decision for handover to Operations, and manage priorities For Linux Technology CONSULTANT is acting as Single Point of Contact from Operations and ensure RACI Matrices , Checklists , Risks and Issues are properly authenticated by required stakeholders CONSULTANT is representative of Ops Team in Reverse Shadow Process and then ensures Ops is taking over required responsibilities with proper Sign-offs


Incident and Crisis Management


Key contact for the CPM and the IT-CSM for escalations and crisis management or when SLA are not met, the CONSULTANT is responsible for coordinating the Service Restoration for Linux Technology CONSULTANT can contribute to service restoration actions CONSULTANT is responsible for handling Escalated Incidents in Linux Technology and front end for resolving in shortest possible timings CONSULTANT is responsible to ensure that all Operations Benchmarks are met by Operations Team in Linux Technology issues


CONSULTANT for his Linux Technology area is responsible to analyze , and achieve Targets ( reduction in Incidents , Repeated Failures ) related with Escalated Incidents


Problem Management


Initiates and manages the action plans for Linux Technology , including follow-up of implementation CONSULTANT is responsible to drive P1 Incident Reduction Linux Technology and ensure RCA s/PIR s are submitted as Contracted with Customers


Customer Technical Documents


Update ICOG s and SOP portal with the latest documents related with Escalated Incidents CONSULTANT is responsible in Linux Technology with respect to Properly updating Knowledge Base Articles and Procedure Documents


additional information

education, qualifications, and certifications


Graduate/BE


RedHat Certified Engineer 50/ RedHat Certified System Administrator, VCP 50


experience


Minimum of 7-8 years related work experience in customer facing organizations & overall 8-12 Years within the IT industry


Strong knowledge on Linux Platform which include VMotion,Cluster,ESX


5 Years of Remote Infrastruchure Managemt experience


,

Profile Summary:

Employment Type : Full Time
Industry : Education / Training
Salary : Not Disclosed
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

M/s orange business services
M/s orange business services

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