• Configuration Analyst Jobs in Mumbai City - 23854625

  • Northgate Public Services
  • Mumbai City

Job Description:

Total IT Experience 2 - 5 years

Relevant Change/Configuration Experience 2 - 3 years

Duties to be performed


  1. The role includes assessing and processing change requests relating to NPS IT customers and also handling CMDB tasks



  1. The Change Configuration Analyst will primarily provide support to the NPS IT Change Manager but also provide support for CSC Configuration and the CSC Change Configuration team


Day - to - Day Operation

For all RFC s impacting the NPSIT Customers


  • Assess requests to ensure information provided is relevant and correct



  • Provide support to officers and groups to complete impact assessments



  • Assess Impact Assessments to complete risk assessments



  • Prepare for and assist the Change Manager in hosting CABs and follow up with suitable documentation



  • Maintain a Forward Schedule of Change



  • Ensure scheduled outages are recorded



  • Co - ordinate with external Northgate departments when appropriate



  • Liaise with Change Owners where appropriate



  • Liaise with Customer Change Managers



  • Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided



  • Update and action all tasks and approvals assigned to the Change Management group within OLA



  • Be the primary point of reference for questions, suggestions and complaints for change release



  • Analyse records and reports for trends or problems and look at improvements



  • Complete configuration activities to maintain the CMDB


In addition the Change Analyst may be asked to assist the CSC Change Team with projects/changes affecting Managed Accounts when appropriate

Essential


  • Knowledge of Global Configuration Change Management tools processes



  • Global Software/Hardware Asset, Supplier, Resource management



  • Methodical, with an excellent sense of discipline in following Processes precisely



  • Excellent oral and written communication skills



  • Clear understanding of role in meeting team objectives Excellent problem solving and analytical skills



  • Ability ascertain when escalations are required; able to resolve issues using own knowledge, experience, and skills



  • Ability to make decisions and take ownership



  • Familiarity of current technologies



  • Successful, demonstrable experience working with international clients and colleagues; ability to understand working nature and chemistries of each relationship in order to thrive at the position



  • Experience of ITIL processes particularly Change and Configuration Management



Qualifications

Any Graduate

Additional Information

Good Communication Skills required

Change and Configuration Analyst

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Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 19th Apr 2020

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