• United States Of America, Usa

Job Description:

Responsibilities
Respond to support requests from customers and prospects via telephone, email, and Helpdesk support tickets Logging, tracking and closing incoming support requests
Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
Be able to work independently and maintain excellent customer service skills
Attends and acts on all training required, to include, but not limited to, IA, security awareness, all policies and procedures, both security and non-security related
Ensure overall client satisfaction and all technical needs are delivered
Administer and manage ticketing system for all technical related issues
Must be able to handle end to end troubleshooting issues with all aspects of the Information Systems to include network and telecommunications systems
Familiar with IA/RMF procedures
Research and provide solutions for issues related to software and hardware errors
Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis
Maintain proper documentation relative to Technical best practices, guidelines for standard procedures, check-lists and so on
Candidates must be able to work on-site in the Fort Polk, LA, covering the entire area of responsibility
Excellent hardware and software troubleshooting skills Broad and extensive working (hands on) knowledge of computers and IT industry, preferably some within the federal or military industries
Can demonstrate competency with Microsoft Windows Server, Microsoft Hyper-V, VMWare, storage platforms (HP preferred), backup systems, Skype for Business, and Office 365
Candidates must be able to work on-site in the Fort Polk, LA, covering the entire area of responsibility

Required Skills, Certification, Experience, and Education

2 years in design, integration, installation, and testing of complex communication systems
2 years of System Admin and maintenance work
2 years of related experience in an IT Service Management capacity
Security or equivalent

Required Clearance
Secret Clearance

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce EOE/AA/M/F/D/V

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
AT&T Communication Services India Pvt Ltdarfix

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