• Component Support Engineer Jobs in United States Of America - 25328976

  • SAP Labs Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

Location Pittsburgh, PA

Purpose and Objective

Ariba, Inc seeks a Component Support Engineer - Invoicing Specific for our Pittsburgh, PA office location to be responsible for incident solving including owning and managing concurrent SRs in a ticketing system

Expectations and Tasks

Provide solutions to technical issues impacting customers business processes and their ability to conduct commerce through SAP Ariba applications Adhere to KPIs, especially responsiveness SLAs and productivity goals Report errors and code defects to development organizations; collaborate to prioritize fixes and validate solutions Maintain personal broad knowledge of product area and deep component expertise Participate in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations Collaborate with global support engineers across the product area to drive positive customer outcomes Provide ongoing and timely communication via phone and email to customers regarding the status of their requests Provide on-call support during evenings and weekends as required by a rotational schedule Also responsible for Knowledge Transfer Coach and mentor other Support Engineers to increase their product expertise and productivity Drive creation of knowledge in component area of expertise and drive proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents Maintain and follow personal development plan by leveraging formal training and knowledge plans

Education and Qualifications/Skills and Competencies

Bachelors degree in Information Technology, Computer Science, Communications or related field and 5 years of experience or alternatively a Masters degree and 3 years of experience

Work Experience

Experience must involve 3 years in the following SAP Ariba; ABAP; JAVA; J2EE; analyzing system landscape and technical issues; assessment of core business processes and analyzing system and application operation; SQL; XML; WebServices; Operational and Strategic Procurement Lifecycle; Level 3 or Level 4 technical support; supporting the integration of SAP ERP, SAP PI system, and Ariba cloud solutions; process design and configuration

Travel N/A

Internal use only reference code lhrs0000

SAPS DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

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