• Complaints Officer Jobs in Mumbai,India

  • Vkonnect

Job Description:

Job Opening Details

Reference Code VK190716

Job Title Complaints Officer

Category

1 Excellent written and spoken communication
2 Ability to manage challenging situations
3 Ability to effectively collaborate with teams, internal and external
4 Self- Driven to achieve business goals and objectives
5 Good understanding of Banking products & processes
6 Ability to handle escalations and diffuse crisis situations
7 Think out of the box for improving customer experience
8 Hands on experience for managing email interactions with customers would be preferred

Key Skills Preferred 1-2years exposure in escalation desk/Branch only from the BFSI sector
Excellent communication and interpersonal skills
Ability to handle pressure, persuade, influence and negotiate effectively at all levels within and outside the organisation

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
Vkonnect

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