• United Kingdom, Uk
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

As a Barclays Essential Banker Customer Service Advisor, well depend on you to act as the first point-of-contact for our customers, mainly face to face in a confident, professional and knowledgeable manner Youll also be liaising with internal and external customers on a regular basis, to resolve queries and understand requirements in order to meet their needs

What will you be doing
Delivering an expert, quality-driven service to our customers
Demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods
Proactively educating customers on the features and benefits of the international proposition, and managing clients throughout the proposition tiers
Acting on customer prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre
Providing exquisite customer service in every interaction you have with our customers in the branch

What were looking for
You will be adaptability in your approach to customer and have a positive attitude
Your ability to work calmly and effectively under pressure
You will have an understanding of the importance of meeting and exceeding client expectations
You will have confidence in your ability to talk to clients in detail on our products, services and channels

Skills that will help you in the role
A strong level of computer literacy and proficient keyboard skills
You may have worked previously for a financial organisation
You will have commitment to provide a world-class service and drive our dedication to the customer experience

Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more details

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues Simply put, success is not just about what you achieve, but about how you achieve it

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals

Our Benefits
Our customers are unique The same goes for our colleagues Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be We are proud of our dynamic working options for colleagues If you have a need for flexibility then please discuss this with us

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager

We will consider applications from job share applicants

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 28th Jan 2020

Key Skills:

Company Profile:

Company
Barclays Bank PLCarfix

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