• Communication Services Specialist Jobs in United States Of America - 26175951

  • Xerox India Ltd
  • United States Of America, Usa

Job Description:

Communication Services Specialist - Enterprise & Government Accounts ( Job Number 19004408 )


In the era of intelligent work, were not just thinking about the future, were making it Xerox Corporation (NYSE XRX) is a technology leader focused on the intersection of digital and physical We use automation and next-generation personalization to redefine productivity, drive growth and make the world more secure Every day, our innovative technologies and intelligent work solutions Powered by Xerox help people communicate and work better Xerox is a community focused employer that fosters employee growth Youll have the chance to nourish your skills and build a career! Our people are our best asset Our culture is an environment of colleagues helping each other to get things done, and sharing best practices amongst team members

If you are looking for a unique opportunity, then come join our Xerox Team!! Discover more at wwwxeroxcom

Why work for Xerox

As we evolve and transform our business, we want you to evolve with us We will not only provide you with the development and support you need to succeed, but a suite of learning platforms and opportunities to help you get to where you want to go We will encourage you to develop your skills and aspirations whatever they may be

Xerox Corporation (NYSE XRX) is an $8 billion technology leader that innovates the way the world communicates, connects and works Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them We understand whats at the heart of work and all of the forms it can take We embrace the increasingly complex world of paper and digital Office and mobile Personal and social Every day across the globe in more than 160 countries our technology, software and people successfully navigate those intersections We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace

Xerox is looking for a Communications Services Specialist (CSS) that focuses on selling complex, high value communication and marketing services, digital transformation services, and services/solutions around production print/mail centers to large enterprise named accounts

These services are both horizontal (iedigital hub, campaigns on demand) and vertical (digital patient, digital insurer, digital citizen etc) in nature and leverage Xeroxs services portfolio with differentiated technology and solutions to advance the future of work for our clients

The CSS creates value for these organizations by tailoring Xerox and partner solutions, software, hardware and services across the client communications path This is typically over a long sales cycle and the CS will lead a cross functional team of solution architects, delivery, hardware specialists, financial analysts and client managers to tailor and sell high impact, high value services CSS are also responsible downstream for SOW negotiations across both current and new clients

CSS plans and executes strategies for several large, complex opportunities with named key/ strategic customers and typically maintains relationships with customers on a senior management or executive level often in Marketing, IT, and Sourcing

Key Performance Indicators

Annual Services contract revenue and profit (Annual Services Contract Value and Annual Services Contract Gross Profit)
Increased penetration of services/solution
90 PERCENT revenue/profit retention of existing services contracts


Selling to generally domestic US Large Enterprise Named accounts
Federal Government Account (FEDRAMP)
New business, New Logo, Renewal Business
Develop proposals and respond to RFPs for related services
Business case coordinator on large opportunities >5M contract life value
Leverage Xerox tools to create pricing/proposals etc on smaller opportunities <5M contract life value
Lead client and internal strategist on applicable offerings
Does NOT include hardware/software sales targets although services revenue may include workflow software and/or production print hardware that drives incremental annual contract revenue and profit


Requires in-depth knowledge and experience in Digital Print as well as Communication/Marketing Services
Comfortable driving SOW negotiations and strong financial acumen (understanding of complex business case hydraulics and correlating risk based on leveraged assumptions)
Uses best practices and knowledge of internal or external business issues to improve products or services
Acts as an SME and account strategist for client managers selling CS services
Decisions guided by policies, procedures and business plan

Primary Responsibilities

Works with Client Managers to direct, collaborate and provide subject matter expertise on the services offerings leading to a detailed statement of work
Provide the business rationale and risk assessment to management for making investments in the account to develop business
Become the trusted adviser on services and solutions that address the clients business challenges Coach and inspire them to embrace a new way of doing business with Xerox Services
Participate with the appropriate sales organization in account planning
Provide support and input in RFP responses, business case analysis, risk profiles and statements of work
Participates in longer-cycle and technical aspects of negotiations, partnering with solution architects and 3rd party solution providers


Sells complex products or services, develop new accounts and/or expand existing accounts
Has high level of authority or opportunity to set and negotiate product/service terms
May act as a lead in a team when presenting products/services to existing or prospective customers
Influences customers and diffuses potential problems
Anticipates customer needs and identifies appropriate alternatives
Solves a range complex problems for clients, such as
Educate clients Xerox offerings for email marketing campaigns
Design & produce advertising (print & digital)


Candidate Education

Bachelors Degree

MBA Preferred (not required)

Candidate Background

Minimum CSS Service Offerings knowledge - (Digital Print; Omni- Channel Services)

Minimum IT Standard knowledge- TBD

Minimum Deep understanding of competitive landscape and Industry knowledge in both print and Marcom services

Minimum CIO and other C-level influencer central print services strategy

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law Learn more at wwwxeroxcom and explorer our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenterxeroxcom Be sure to include your name, the job you are interested in, and the accommodation you are seeking 2019 Xerox Corporation All rights reserved Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or other countries

Primary Location United States-District of Columbia-WASHINGTON

Other Locations United States-Massachusetts-BOSTON, United States-New York-NEW YORK, United States-Maryland-Baltimore, United States-Pennsylvania-PHILADELPHIA

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th Aug 2020

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