• China
  • Save Job
  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Commercial card VCA support - 19032941

Description

Day to day client inquiry management for corporate clients
To ensure easy accessibility of customers service needs through effective call management system
Be able to identify client needs and resolve customers inquiries/escalations on related products including Cash, Trade, Loan, SAFE/PBOC Regulations, Internet Banking
Respond to Clients e-mails, phone call and voicemails in a timely and professional manner
Proactively communicate with Clients or business partners (RMs, Product Manager and back-office team) on issues and obtain/present solutions to issues
Maintain all inquires in investigation tracking system on daily/timely basis
Continually evaluate day to day activities for process improvement opportunities
To interpret & analyze customers inquiry behavior and propose process improvement

Qualifications

University graduate with over 5-10 years working experience or Master Degree with over 3-5 years working experience is preferable
Quick learner; comfortable with and able to manage in complex systems environment and associated development process
Must be detail oriented and multi-tasking skills required
Possess adequate knowledge in banking products/practice
Energetic and be able to work under pressure
Great people skills with good communication and well-organized
Proficient in Oral/Written English and computer systems
Smart thinking and fast to deliver a satisfactory result
Have a strong sense of responsibility and commitment to teamwork

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 07th Jan 2020

Key Skills:

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