• Command Center Operator - I Jobs in Bangalore,India - 25353086

  • Pinkerton
  • Save Job
  • 18 - 21 Years
  • Posted : above 1 month

Job Description:

Command Center Operator - I
Command Centre Operator is responsible for ensuring the Integrity, availability and protection of company primary assets reputation, people, information and facilities, by monitoring company critical infrastructure and acting as the control liaison during incidents

DETAILS

Essential Functions

The functions listed describe the business purpose of this job Specific duties or tasks may vary and be documented separately The employee might not be required to perform all functions listed Additional duties may be assigned, and functions may be modified, according to business necessity
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions
Employees are held accountable for successful job performance Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations Employees are required to notify superiors upon becoming aware of unsafe working conditions
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives

Represent Pinkerton core values of integrity, vigilance, and excellence
Perform daily operations of ASIA Security Operations Centre (ASOC)
Monitor, dispatch and respond to alarms and security related eventson a routine basis
Responsible for conduct CCTV audit for ASIA sites, maintaining the record and Radio set functionality check
Provide remote site security coverage for the sites in the Region of ASIA
Monitors all Security Operations Centre systems and applications for functionality, status and conducts basic troubleshooting and assessment prior to escalating problems to the Security Technology Group (STG) via Service tickets
Responsible for acting on all customer service-related calls in a timely manner and either resolves them personally or refers issues to the appropriate individuals for resolution and closure
As part of access resolution, access badge management for HKG and TKY sites
Track quarterly ACR/MGR attestation reports and ensure 100 PERCENT compliance
Weekend / Holiday / after office hours access support to sites in ASIA region
Provide support to site Ops team during weekly / monthly security systems check
Provide support to FREC and STG during preventive maintenance activities
Responsible for overseeing and monitoring the movement / location of the cab while the alarms are being responded
Responsible for monitoring all travel and transport cab movements during the shift and support incident response team
Provide GPS navigational guidance to the Transport Security Manager -TSM / Transport Security Specialist -TSS (who ever responds to the emergency) with the help of monitoring tool map to reach the location of the affected cab faster for effective response
Media Monitoring for any probable business disruptions and create Geo-fence of the area and provide inputs to the management
Ensure wellness check conducted on all cab occupants during all cab related incidents
All other duties, as assigned

Minimum Hiring Standards Additional qualifications may be specified and receive preference, depending upon the nature of the position

Must be a Graduate
Must be willing to participate in the Company pre-employment screening process, including drug screen and/or background investigation
Must be at least 18 years of age
Must have a reliable means of communication (ie, email, cell phone)
Must have a reliable means of transportation (public or private)
Must have the legal right to work in India
Must have the ability to speak, read, and write English

Education/Experience Minimum Graduate with one to three years of experience in relevant experience in a public or private Security and safety organization

Competencies

Minimum of one year of Command Centre or Security Operation Centre experience preferred
Previous Security Operation Centre or security experience preferred
Preferred knowledge of integrated security systems, include alarm and access control systems, CCTV systems, Fire detection/suppression systems, Transport Security tools (MoveInSync/ Fleet Vigil)
Ability to multi-task and prioritize
Acts as customer best service provider at all times
Effective written and verbal communications skills
Good organizational skills, with an emphasis on multi-tasking and rapidly assessing and shifting priorities
Must be able to fulfil the day-to-day responsibilities of Command Centre Operator Jr 1during his absence
Must be willing to work in rotational shifts
Computer skills; Microsoft Office

Working Conditions With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions In addition to other demands, the demands of the job include

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioural selection survey
Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
Exposure to sensitive and confidential information
Regular computer usage
Ability to handle multiple tasks concurrently
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers
Travel, as required

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : HR / Administration / IR
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 08th Jun 2020

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