• Command Center Engineer Jobs in United States Of America - 23778312

  • United States Of America, Usa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Command Center Engineer - 190010BE

Preferred Qualifications

Operations Center Tier2 Engineer


The Operations Center Tier2 engineer should have at least 4 years of experience proving Unix/Linux Operating System administration The candidate should have cross platform understanding like Database/Application/Cloud working knowledge Responsibilities include monitoring telemetry from customer environments, managing ticket queues and executing remediation actions Incident management process experience and good knowledge of ticket management tools are required

The candidate should be a team player with excellent problem solving skills Multi-tasking skills and the ability to manage dynamic priorities in a 24x7 support environment are a must

This position requires excellent oral and written communication skills, strong customer service focus, and ability to work in a team as well as independently, ability to learn on the fly, ability to follow procedures, and ability to suggest improvements to existing procedures as appropriate


Bachelors Degree in Information Technology, Computer Science or equivalent work experience
4 or more years experience providing operations support for enterprise environments

Roles and Responsibilities

Monitoring customer events
Acknowledge and correlate new events
Create Incident tickets based on severity / impact of the issue
Perform validation of events and troubleshoot / resolve issues if possible
Provide regular updates to stakeholders based on issue severity
Drive Incident management process
Manage and respond to customer communications in a timely manner

Required skills

Linux Operating System administration (Oracle Linux, RedHat Linux)
x64 Server administration
Basic understanding of Database concepts & architecture
Basic understanding of application Middleware concepts & architecture
Basic understanding of LAN/WAN concepts & architecture
Basic understanding of virtualization concepts & architecture
Basic understanding of Cloud, IaaS and PaaS concepts & architecture


All certification a plus


This position requires participation in a 24x7 shift schedule that requires working on Saturday, Sunday or possibly both

Dress Code

There is no formal dress code for this position, however the candidate will be required to follow dress codes in the event that they will be asked to travel to an event, customer site etc

Detailed Description and Job Requirements

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services Design and develop designs, architectures, standards, and methods for large-scale distributed systems Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance Authority for end-to-end performance and operability Partner with development teams in defining and implementing improvements in service architecture Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack Demonstrate clear understanding of automation and orchestration principles Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs) Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations Understand and explain the affect of product architecture decisions on distributed systems Professional curiosity and a desire to a develop deep understanding of services and technologies

A BS or MS in Computer Science, or equivalent Identifies solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance Experience running large scale customer facing web services Identifies solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies Work involves defining and documenting technical architecture of complex and highly scalable products A minimum of 5 years experience of running large scale customer facing web services

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Job Product Development

Travel No

Location US-CO,Colorado-Colorado Springs

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

Key Skills:

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