Job Description:

Collection Manager - Credit Cards - BFSI - Mumbai

Job Responsibilities

- Monitor various delinquency parameters and maintain delinquency at the desired levels for the location / portfolio assigned

- Implement and execute collections strategy

- Ensure achievement of process efficiencies in collections

- Minimize credit losses and optimize cost of collections

- Adhere to Code of Conduct, Procedures, Policies and guidelines of the Organization

- Compliance to legal and regulatory norms of the region, organization, regulatory bodies, etc

- Management of outsourced service provider and agencies and responsible for agency / service provider achieving collections targets

- Manage escalations and disputes of customers

- Provide inputs for strategy and highlight anomalies to respective departments within the organization

- Participate in reviews with senior/top management

- Portfolio analysis and feedback to top management /senior management /reporting line

- Co-ordinate with various departments within the organization for issue/dispute resolution

- People management skills and work towards low shrinkage, low attrition, shift adherence, etc at service provider / agency end

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Apr 2020

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