• Cloud Technical Support Analyst Jobs in Bangalore,India

  • ORACLE

Job Description:

Cloud Technical Support Analyst - 19000QZZ

Preferred Qualifications

Responsibilities

Provide level two application troubleshooting and support for Retail cloud service customers

Experience in supporting Oracle Retail Products like RMS, Planning Products (RPAS, RDF,MFP) and Science (RI and ORASE) preferred

Experience in WebLogic Administration would be an added advantage

Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling and directly resolving escalations

Build and maintain excellent relationships with customers and achieve the high customer satisfaction

Act on behalf of the customer, partnering with engineering, cloud operations and customer service teams to restore customer availability or assist with implementations

Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way

Address support requests that are escalated to our team from other parts of the company

Document customer issues and other relevant details as part of the support your provide

Continually improve skills through work experience and training

Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements

Qualifications

Bachelors or Masters degree in Computer Science, MIS or another technical field or equivalent work experience

Experience implementing or supporting the operations of Oracle Retail products on premise or in the cloud

Customer focus with a passion for delighting customers

Strong understanding of cloud concepts, platforms and application administration

Experience in cloud technical support, operations, application support or similar

Proven ability to quickly learn new technical domains and then train others

Excellent verbal, written communication and interpersonal skills

Detail oriented and capable of working on multiple problems at once

This is for 24 * 7 Team with rotating Shift

Detailed Description and Job Requirements

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc

As a member of the software engineering division, you will apply basic to intermediate knowledge of software architecture to perform software development tasks associated with developing, debugging or designing software applications or operating systems according to provided design specifications Build enhancements within an existing software architecture and occasionally suggest improvements to the architecture

Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes BS degree or equivalent experience relevant to functional area 1 year of software engineering or related experience

Job Product Development

Location IN-IN,India-Bengaluru

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
ORACLEarfix

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status