• Save Job
  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

Location Pune, IN, 411028

Company Bentley Systems

Reporting directly to the Cloud Ops Manager The role requires working knowledge of the Bentley Systems MANGED Services offerings, expertise as a customer support analyst as well as a practical understanding of ITIL framework The role requires excellent customer service skills and the ability to properly triage and resolve and/or escalate customer incidents, requests and problems

Responsibilities Serve as the primary support liaison between the Customer and Bentley Systems
Promote and maintain a high quality, professional, service-oriented company image for all Bentley customers
Provide and deliver a high and consistent standard of customer service aligned with the contracted Service Level Agreements
Work with the IT Team and Level 2 and 3 support teams to resolve all customer incidents and requests
Resolve and document all customer incidents and requests Leverage the Bentley Service Management system for documenting all incidents and requests
Diagnose, troubleshoot, and resolve incidents following documented procedures and solutions
Meet and/or exceed industry best practices for First Call Resolution
Keep Customers informed of the progress of all escalated incidents and requests
Ensure all support documentation is updated in a timely fashion
Responsible for working with others in Technical Support, Development, Services or Sales organization to ensure that Customer incidents and requests are resolved and/or fulfilled within the specified Service Level Agreement
Create & Verify Cloud OPS procedures;
Create & Verify knowledge base articles;

Study the existing technology landscape and understand current application workloads
Understand and document technical requirements from clients
Design the overall Azure environment including server instance, storage instances, subnets, availability zones, etc
Design the Azure network architecture including Network connectivity between regions and subnets
Design the HA / DR strategies
Set up process, services, and tools around cloud
Execute the migration plan
Leverage appropriate Azure services
Validate the environment to meet all security and compliance control
2nd/3rd Tier Application and Infrastructure Support responding to incident tickets
Support Project teams in their work on Cloud systems
Application deployment and maintenance projects by creating automated scripts

Technical Skills requirement

Excellent communication skills, verbal and written
Overall 5-10 years of experience with minimum 3-5 years working in Azure Architect or Azure Administration
Good understanding of and experience in working on Microsoft Azure (IAAS)
Team handling experuence atleast of 10-15
Deep understanding of IT Infrastructure and Networking
Ability to keep up to date with new offerings from Azure
Design, Architect and Implement IaaS solutions on Azure using ARM templates and PowerShell scripts
Good understanding of Azure DevOps, CI/CD Pipelines
Collaborate with internal and customers functional and technical teams to ensure Azure-based solutions are appropriately architected, engineered, tested, & deployed
Demonstrated ability to translate business requirements/problems into technical architectures utilizing Azure and complementary services and technologies
Manage the Azure environment
Knowledge of deploying Web Apps/designing Databases
Relevant Azure certifications
Working knowledge of Microsoft SQL Server and/or IIS
A clear understanding of Windows Server operating in a virtualized environment
Prepares system software installation by studying software capabilities and operations, including task scheduling, memory management, file system, and input and output requirements
Installs system software by loading software into the computer by automated scripts
Detects work stoppage or errors by conducting tests; monitoring output

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Application Programming
Salary : As per Industry Standards
Deadline : 22nd Jul 2020

Key Skills:

Would you like to try out these free online tutorials?

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2020 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status