• Cloud Ops Engineer II Jobs in Noida,India

  • Risk Management Solutions, Inc.
  • Save Job
  • 2 - 4 Years
  • Posted : above 1 month

Job Description:

2- 4 years

Description - The NOC Network Operations Engineer has the responsibility of monitoring the network, servers, applications, and any telecommunications device in the company datacenter Moment the system malfunctions and throws the alarm then the NOC L1 engineers will have to quickly do a sanity check and validate if the alarm can be cleared immediately If the issue cannot be fixed, then he needs to escalate the case immediately to the respective support teams L1 engineer interacts frequently with technical support team, service providers, clients and internal users so it is very important that he is clear and concise in his communication He also works very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks He should be able to multi-task and priorities work appropriately

DUTIES AND RESPONSIBILITIES

Incident Management which will include acknowledging, updating, categorizing, assigning, and resolving tickets as per the SLAs
Ensure timely resolution of trouble tickets
Run diagnostic tests and use specialized tools to detect job malfunctions, perform first tier trouble-shooting and alarm validation
Monitoring of cloud based applications and should be able to provide first level of support on any PAAS or SAAS environment
Controlling consistency and integrity monitoring and health checks of the operating system and applications
Ensure timely follow up with customers via e-mails or phone calls
Job will include close interaction with L2 and L3 teams on various incidents to identify initial level of troubleshooting
Monitoring of alerts and assigning them to the concerned team so that they can be resolved ASAP
Performing health checks of the devices like network gears, DB servers, applications etc
Should be able to raise the alarm on Sev 1 and Sev 2 Incidents
Working with 3rd party vendors for 1st level troubleshooting
Will be working in 24 by 7 environment including public holidays

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Strong Knowledge on Windows administration and troubleshooting skills
Basic knowledge of Monitoring tools like SolarWinds, Nagios Zenoss, Splunk etc
Candidate should have hands on experience in supporting any enterprise level application
Understanding of VMware technologies
Should be ITIL V3 certified and possess good knowledge of Incident Management process
Any technical certification on cisco, VMware or Linux will be an added advantage
Experience in data center or network operations with HA (high availability) and/ or 24X7 service level objectives desirable, or in a Service Desk/Call Center with 24x7 operations
Knowledge in SQL or any database will be an added advantage to understand the environment quickly
Excellent Communication Skills
Should have worked on ticketing tools like Service Now, BMC Remedy, Manage Engine, HPSM etc
Should have worked on monitoring tools like Solarwinds, Nagios, Zenoss, Splunk etc

Familiarity with two more of the following domain focus areas Information Technology Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help-desk, Call Center, Data Center Operations, Server Operations, and & understanding of Disaster Recovery

Education Qualification

Bachelors Degree Required
ITIL Foundation Certified
CCNA/MCSE Certifications

RMS

Did you know theres a 5 PERCENT chance that a hurricane will cause $60 billion of insured losses next year And theres a 1 PERCENT chance that an earthquake will cause $50 billion of insured loss in the next 12 months We do At RMS, we build the simulation models that allow insurers and investors to understand portfolio risks due to catastrophes natural catastrophes (hurricane, earthquake, flood), terrorism, pandemic, and changes in life expectancy

We are one of the most exciting and technologically sophisticated firms youve never heard of, unless youre one of our hundreds of clients in the (re)insurance, banking or hedge fund sector We lead an industry we helped pioneer and ultimately our work makes a true impact on the world at large How we understand and manage risk affects everybody and our passion is nothing less than creating a more resilient world through a better understanding of catastrophic events

To find out more, visit wwwrmscom Or follow us on Facebook or rmsjobs on Twitter

RMS is proud to be an equal opportunity employer

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Company
Risk Management Solutions, Incarfix

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