• Cloud Onboarding Strategist Jobs in United States Of America

  • Adobe Systems Ltd
  • United States Of America, Usa

Job Description:

Magentos global Customer Success Group (CSG) is growing and looking for a Cloud Onboarding Strategist to focus on the success of our Cloud customers through smooth onboarding and adoption This new position will foster a new era of the Cloud onboarding journey, establishing an amazing experience for Cloud customers, and set them on a path for success with Magento

Our new Cloud Onboarding Strategist is semi-technical Commerce expert with project management experience who can support individual customers during initial stages with Magento and identify improvement opportunities across all Cloud implementations

What youll do

Utilize a proactive approach to customer onboarding creating a consistent experience that drives exceptional customer experiences and successful outcomes
Define and build processes and content to assist customers at scale
Provide customers guidance to facilitate successful implementations
Review existing implementation plans, provide guidance / suggestions based on best practices and known pitfalls; may include but not limited to review of project scope, phases, design, extensions, etc
Setup accounts on Magentos internal systems following a standard approach
Transition customers to internal Magento resources for project execution and delivery
Help Magentos Customer Success team maintain a high level of adoption and customer satisfaction

What you are good at

Building relationships quickly with both customers and internal stakeholders
Advising customers with confidence on technical and non-technical aspects of commerce and development by giving direction or redirecting when necessary
Being adaptive, learning fast, paying attention to the details
Escalating customer-centric ideas to drive changes across all teams involved with Cloud customer onboarding

What you need

4 years of commerce, software development, project management, or consulting experience, preferably in a SaaS environment
2 years experience working with Mid-Market and SMB clients in a technical capacity
Strong time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines
Excellent client-facing presentation skills
Proven ability to collaborate with Customer Success and other cross-functional teams

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely

If youre looking to make an impact, Adobes the place for you Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer

Adobe is an equal opportunity employer We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 19th Feb 2020

Key Skills:

Company Profile:

Company
Adobe Systems Ltdarfix

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