• Cloud Engineer Jobs in Gurgaon,India - 25698606

  • Rackspace
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Cloud Engineer I - IN Engineering Gurgaon, India

Description

OB DESCRIPTION

The Fanatical Support for AWS team provides industry leading Fanatical Support to Rackspace customers as part of a global team

Rackspace is hiring AWS Cloud Engineers to deliver Fanatical Support with Amazon Web Services Fanatical Support for AWS includes a wide range of services and features to help customers make the most out of their chosen hosting strategy Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using native AWS and 3rd party tool-chains and automation oriented agile principles

Through both hands-on and consultative approaches, you will be responsible fo supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer deployment issues via phone and ticket

At Rackspace we pride ourselves on our ability to deliver fanatical experience - this means our support team blends technical expertise and strong customer oriented professional skills Being successful in this role requires

Working knowledge of Amazon Web Services Products & Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc
Excellent working knowledge of Windows or Linux operating systems experience of supporting and troubleshooting issues and performance
Intermediate understanding of central networking concepts VLANs, layer2/3 routing, access lists & load balancing
Good understanding of design of native Cloud applications, Cloud application design patterns and practices
Working knowledge using CloudFormation and/or Terraform

JOB REQUIREMENTS

Key Accountabilities

Build, operate and support AWS Cloud environments
Assist customers in the configuration of backup, patching and monitoring of servers and services
Build customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability
Respond to customer support requests via tickets and phone calls within response time SLAs
Ticket Queue Management and Ticket triaging escalating to senior engineers when required
Troubleshoot performance degradation or loss of service as time critical incidents as needed
Drive strong customer satisfaction (NPS) through Fanatical Support
Ownership of issues, including collaboration with other teams and escalation
Support the success and development of others in the team

Key Performance Indicators

Customer Satisfaction scores - NPS
Speed to online- Meeting required delivery times
Performance indicators Ticket queues, response times
Quality indicators Peer review, customer feedback

PERSON SPECIFICATION

Technical achiever with a strong work ethic, creative, collaborative, team player
A strong background in AWS and/or demonstrative hosting-specific technical skills Compute and Networking
Storage and Content Delivery
Database
Administration and Security
Deployment and Management
Application Services
Analytics
Mobile Services
CloudFormation/Terraform

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work Join us on our mission to build the worlds best technology services company

More on Rackspace
Rackers arent all alike We look different We think uniquely We are from many places and our beliefs & backgrounds vary But, being a Racker a valued member of a winning team on an inspiring mission is what connects us all Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic If you have a disability or special need that requires accommodation, please let us know

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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