• Cloud Distribution Specialist Jobs in United States Of America - 25085033

  • ORACLE
  • United States Of America, Usa

Job Description:

Cloud Distribution Specialist - 190014HE No Visa Sponsorship is available for this position

Preferred Qualifications

Cloud Distribution Specialist Duties & Responsibilities

Maintenance of the myfidelio & channel manager application databases, which includes loading and updating of hotel configuration, rate and availability information
Support experience in channel manager software, and/or services,
Very strong communication and listening skills, ability to establish rapport over the phone, ability to
Build credibility quickly, and clearly articulate a value proposition
Strong customer service orientation and ability to develop and maintain relationships
Strong time management and ability to multi-task; takes initiative and follows through
Proficiency with Microsoft Office suite of PC tools
Strong work ethic and commitment to integrity
This position will be responsible for helping form and support policies and procedures that form an independently functioning support center for the channel manager products
Providing support services to include all customer service enquiries (eg in-house, external)
Conducting workshops, demonstrations, training sessions for both customers and employees
Clearing of support logs as required
Understanding of Opera PMS technology
Maintaining and clear e-mail, fax queues and GDS queues on a daily basis
Proficient in understanding, supporting and training all aspects of myfidelio application
Ability to be flexible and responsive to new assignments and duties
Responsible for local quality assurance of new product/ or version releases prior to distribution in your region as required by the GDS Supervisor
Maintain general knowledge of GDS functionality and the relationship between hotel configuration data in application as well as in all GDSs
Ensuring familiarity with new releases as they become available
Participation in special projects as required
Work with other internal teams to ensure service level requirements are exceeded
Work with the customers to ensure that contractual service expectations are exceeded
Perform other tasks or duties as requested or as deemed appropriate

Other Requirements

Fluent in Spanish Language (preferred but NOT required)
Hold a valid passport
Able to travel and to be away from home as required
Willing to work with a wide variety of cultures
Willing to work additional hours as requested
Adhere to company standards, policy and procedure

Knowledge, Skills & Abilities

Essential Experience in working with Channel Manager applications
Previous experience working with an automated support management and tracking tool in a support center environment
High School diploma or equivalent experience
Strong customer service background
Excellent written and spoken English
Basic working knowledge of networks, PCs and troubleshooting installation issues
Good working knowledge of the Microsoft Office suite of products in particular, Outlook, Excel, Word, Project and PowerPoint

Desirable Tertiary qualification in a technical, hospitality, or other related field
Previous experience in supporting Hospitality Software Products
Knowledge of OPERA products an advantage
Knowledge of other products within the OPERA Suite an advantage, particularly OPERA PMS
Familiarity with Windows Server, Oracle, SQL and Remote Connectivity Applications

Professional Skills Analytical problem solving skills
Superior communication skills, written and verbal
Strong interpersonal skills with the ability to earn respect from customers, colleagues and other internal/external stakeholders
Project Management skills

Abilities Ability and credibility to work effectively with the client at all levels of the organization (corporate, hotel executives & staff)
Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
Creative thinking abilities
A self-starter with initiative, drive and strong desire to succeed
Ability to work under stress and time pressures
Flexibility with people and time
Determination to get the job done on time

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management You will also provide guidance and resolution on a wide range of technical and non-technical customer issues Resolution is primarily provided in real time with follow up for more complex matters This position may provide you an opportunity to be proactively responsible for support for our top revenue and strategic customers

Duties and tasks are standard with some variation Completes own role largely independently within defined policies and procedures Prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings In addition, understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment You should also be fluent in customer TAR reporting systems Bachelors degree and three years related experience (and one year Client Relations experience) in hand, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Job Support

Location United States

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th May 2020

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