• Client Success Specialist IV Jobs in Mumbai,India - 25156448


Job Description:

Client Success Specialist IV - 190011ZN

Preferred Qualifications


As a Customer Success Specialist (CSS), you will maintain post-sales contact to manage the successful and ongoing relationship with an assigned customer base to achieve a high level of customer satisfaction and loyalty You will guide our customers in providing outstanding customer experiences, specifically with regard to their operations, and to meet their business objectives

A significant part of the role is to provide advice and best practices to assist the customer maximize adoption of their purchased solution, ensuring renewal of their contract as well as identifying expansion opportunities

You will also play a concierge and customer advocate role by being a liaison between our customers and Oracles internal teams that support the customers solution and platform

You will be responsible to work with the customer to ensure successful implementation, drive adoption and usage You will help the customer define success criteria and help realize business benefits

Success in this role is demonstrated by retaining contract renewals, achieving an expansion value, customer reference ability and solution utilization

Mandatory Qualifications and Experience

Demonstrated experience providing SaaS vendor services to nominated customers

Demonstrated capability to build and maintain strong customer relationships with a diverse set of internal and external business owners and stakeholders across all organizational levels

Intermediate work experience in an external customer facing role
Knowledge of the following business areas

Financial and Cost Accounting

Financial Reporting

Enterprise Resource Planning

Enterprise Performance Management


Advanced English written and verbal communication skills
Team player who will innovate to continue improving the way Oracle services its customers

Desired Attributes

Confident and assertive

Positive disposition

Self-starter and comfortable to work autonomously

Ability to place oneself in customers shoes

Ability to balance customer needs with Oracles needs

Detailed Description and Job Requirements

Develop remote long-term relationship with customers to assist them successfully realize value for their investment

Identify and drive solution and service expansion by presenting and recommending new features and functionality

Responsible for maintaining a high level of customer satisfaction by being a liaison between the customer and Oracles internal operations and partner (eg Consulting, Cloud Technical Support, Customer Care, Product Development, Hosting, Accounting and Product Management)

Ensure customer continues to renew contract with Oracle with favorable terms and conditions

Execute and maintain Client Reference program

Maintain current and accurate account information and contact information within assigned customer database(s)

Work with the Oracle internal teams to participate in the development, implementation, communication and monitoring of customer success stories, event, workshops, etc

Provide input into the Customer Success methodology and direction

Leading contributor individually and as a team member

Provide direction and mentoring to newer team members

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracles internal operations Identify product expansion/up sell opportunities Work with larger clients Provide input into the CSM methodology and direction Act as mentor to newer CSMs on a voluntary basis

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization Recommended 7 to 10 years of professional experience Demonstrated experience in implementation or client facing relationship experience Understanding of various technical architectures and operating systems Industry experience is desired

Job Sales

Travel Yes, 25 PERCENT of the Time

Location IN-IN,India-Mumbai

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th May 2020

Key Skills:

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