• Client Success Manager Jobs in United States Of America - 26175585

  • Gainsight
  • United States Of America, Usa

Job Description:

Client Success Manager-SMB & Mid-Market Accounts at Gainsight Remote-New York City

Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy Gainsight provides a complete, end-to-end Customer Success solution through its services and technology The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine Gainsights CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America The company has offices in California, Phoenix, St Louis, London and India

With diversity and inclusion at the forefront of Gainsights core values, we promote a culture that celebrates diversity and inclusiveness at Gainsight, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age



This role is remote in New York City

As a Client Success Manager for SMB & Mid-Market Accounts, youll be managing a group of our SMB & Mid-Market clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio

What Youll Do

Partner with our clients and internal team members to deliver predictable outcomes and experiences for our clients and predictable growth for their business

Deliver and communicate ROI for our clients, throughout the customer lifecycle
Serve as the customers trusted partner on use-case and industry best practices
Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) focused on senior executives to ensure Gainsight is aligned with their priorities and goals
Represent Gainsight as a domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities
Build relationships with key stakeholders in the customers organization to enable a great customer experience and capture any concerns from a commercial perspective
Serve as an important source of information within Gainsight regarding the customers business needs and provide customer feedback to for instance to Product Management, Sales, and Marketing
Use Gainsight technology to capture customer goals, objectives and success metrics to ensure that internal team members are aligned on success
Work cross-functionally within Gainsight to identify opportunities and risks, and present recommendations and solutions to the customer
Partner with Gainsight leadership and other internal team members to develop and deploy 1many programs and resources that include webinars, email outreaches, community content and more

Required skills

What Were Looking For

BA/BS or Equivalent (MBA/Master a plus)
Ideally 3 years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Communication expertise to interface with C-level executives of small to midsize companies to drive program strategy and ROI
Ability to create structure in ambiguous situations and design effective processes

Job Benefits

At Gainsight, we dont believe in doing things as a means to an end Lifes too short to have anything short of a joyful work environment that we passionately believe in We think that work vs life is a false choice created by pundits, cynics and consultants We also believe that any community (like a company) needs a ton of diversity and a very small number of things that bring us together

Here are our 5 core values

Golden Rule We try to practice the Golden Rule ( Do unto others and that sort of thing) by exercising reliability, trust and giving back to each other and our community
Success for All We believe that success for our stakeholderswhether our teammates, clients or shareholderscomes with a sincere focus on continuous learning, selfless teaching and making a difference in each others lives
Child-like Joy We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do
Shoshin We believe in a beginners mind Dont surround yourself with people like you--diversity breeds creativity
Stay Thirsty, My Friends We believe in a totally internally-driven strive for greatness The solution is think more, not doing more

Why Youll Love It Here

Our Attitude Weve created a new industry from scratch, and were on the fast track!
Our Leadership We offer the leading tech solution for driving Customer Success
Our ROI Reduce customer churn, increase up-sell, and improve customer satisfaction
Our Technology Deep Salesforcecom hooks, predictive analytics, and a beautiful user interface
Our Impact We help our customers make millions of dollars more per year
Our Clients Big companies like Box, Adobe, Marketo, and many others
Our Team Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!)
Our Values They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends
Our Office If you showed up one day, you might find anything from karaoke performances to mini-golf championships

Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO

Gainsight is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees

Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th Aug 2020

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