• Mumbai City

Job Description:

Dear Candidates,

One of our clients is looking to hire an experienced candidate for the role of Client servicing Manager from Background Verification industry JD is as under-

  • Goal setting and prioritization

  • Ensuring adherence to people related policies / procedures

  • Maintaining integrity, discipline and confidentiality

  • Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes

  • Timely delivery of reports and data management

  • Driving the team to achieve organizational goals

  • Ensuring load balancing

  • Standardization and process improvement

  • Optimizing team efficiency

  • Coordinating with various functions and processes

  • Driving the team to achieve organizational goals

  • Meeting the established service levels and TATs

  • Manage the MIS reporting

Operation Delivery

  • Efficiently managing the client-interface for key customers with Global presence in varied domains

  • Part of various progressive and aggressive process improvisation and delivery improvements initiatives and projects

  • Review plan on forecast model and staffing plan on a regular basis to address any changes/ requirements to suit the operational needs

  • Monitoring and tracking Service levels, TATs, Quality, productivity for all the teams through daily, weekly and monthly reviews, dashboards and MIS reports

  • Open for Travelling for Business purpose

Team Management

  • Managing the team for both Operations and Client facing functions

  • Identify and execute process improvements and provide support on key processes and technology initiatives

  • Managing and mentoring the teams to work in sync with the organizational Objectives and Goals and motivating them for achieving business and individual goals through defined career road maps

  • Monitor the team performance in order to curb the Attrition / absenteeism

  • Track FTE billability and productivity to identify gaps in the processes and re-engineer processes as required to deliver maximum productivity

Profile Summary:

Employment Type : Full Time
Industry : Management Consulting / Strategy
Salary : Rs 3.5 - 6 Lakh/Yr
Deadline : 15th Apr 2020

Key Skills:

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