• United Kingdom, Uk
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Client Services Consultant

Job ID # JR69289
Functional Area Client Services
Position Type Full-Time Regular
Education Desired High School Diploma or equivalent

Primary Location GB-Oxfordshire-Abingdon 100 Milton Park-4183
Secondary Location(s)

Travel Percentage 000
Relocation Provided No



About the team

FIS a Global Leader in Financial Systems Software, with 53,000 employees worldwide are seeking a Client Services Consultant to join our team in Oxfordshire (Abingdon) The Application Support Analyst will join a successful team supporting market leading software with our high-profile financial services client, working in a global capacity

The position will suit a technically minded, customer focused Support Consultant, with previous experience supporting live software systems You will receive excellent exposure to the financial services software industry and mentoring within a strong team focused environment

We will consider applications from both Junior Support Consultants looking to take that next step in their career and from more experienced Support Consultants

What you will be doing

The Client Services Consultant takes responsibility for the support of the live software systems for one or more FIS clients

You will have the opportunity/responsibility to build and maintain the day-to-day Client relationship by means of daily interactions and participation in planning of the Risk Infrastructure work with the client

The job involves owning and maintaining processes and data structures on live servers, researching and replicating software and hardware issues, implementing workarounds and driving issue resolution

The tasks involve general Windows administration, database configuration, scripting and general problem-solving techniques

The work also involves documenting findings and resolutions and communicating them to our clients

The role will involve occasional travel

Key duties;
Work with the Client and FIS Application Consultants to plan software releases from inception to deployment
Deployment of software and batch processes to live servers
Housekeeping and management of the Clients environments hosted by FIS
Research and replication of software and hardware issues
Determine workarounds and issue resolution
This will require a detailed analysis of the business user requirements and workflow processes
Collection and analysis of stats and data relating to performance
Build and maintain a good relationship with the Clients teams

What you bring

Experience of supporting live systems or other experience of working with and troubleshooting software in a business setting
An interest in working with the financial services software industry
Microsoft Windows (Advanced level)
Microsoft Office, especially Excel and Word
SQL Server
We are seeking a technically/mathematically minded individual

Added bonus if you have

Microsoft IIS
Sybase/Oracle
XML
Web, VBA or Script Programming
Active Directory
Experience of network support and troubleshooting
Experience of multi-server distributed systems

What we offer you

Work in a genuinely global role within a global company; the candidate will be working with staff in the US, UK and Asia Pacific offices
You will have the opportunity to learn and improve business knowledge in Financial Credit and Market Risk management
Learn and improve technical knowledge, including Windows, NET, SQL and Delphi
Develop transferrable technical skills, eg Windows Server Management, SQL Server
Build a strong knowledge of correct procedures and protocols in relation to managing and supporting live server environments
Build diplomacy and team-working skills working with a large variety of FIS and Client teams from a variety of backgrounds

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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