• Client Devliery Services - Cliient Coordinator Jobs in Ireland - 25120640

  • IBM India Pvt Ltd
  • Ireland

Job Description:

Introduction
At IBM, work is more than a job - its a calling To build To design To code To consult To think along with clients and sell To make markets To invent To collaborate Not just to do something better, but to attempt things youve never thought possible Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk

Your Role and Responsibilities
Works in an agile, collaborative environment to build, deploy, configure, and maintain systems, which may include software installations, updates, and core services As a Client Coordinator (CC) you resolve issues impacting IBM client business and play a key role in enhancing the client experience You lead the problem resolution process through analysis and trouble-shooting, to deploying workarounds or fixes

This job role skill set specializes in performing problem determination and problem source identification in software environments The CC will need to understand the design, architecture and operating environments of assigned system components within an IBM Cloud environment, delivering technical assistance to internal and external clients with information, tools, and fixes to resolve and prevent software problem reports Responsibilities include problem analysis, using troubleshooting techniques, provide advice and guidance to clients regarding the use of software, IBM technical resources and tools to answer client questions and respond to client requirements in a timely manner Software environments include middleware, IBM software solutions, operating systems, programming languages, database management systems, packages, development tools, etc

Within this role, you will become the single point of contact for large and complex clients, responsible for the management and ownership of client service requests, both assigned and also queue based requests Will need to execute and resolve service requests on first contact if the request is within the scope of the duties In support of various client requests, you will need to manage change management processes for client requests during the assessment, scheduling, approval, implementation followed up by verification stages As part of the Spotify agile model, you will need to operate in a very focused Squad based teams operating with a dedicated focus on clients This role does require that you will join the team in the on-call rotation as per a predefined schedule This role may require some attention after normal working hours in order to trouble shoot and resolve Production issues experienced by CDS clients

Required Technical and Professional Expertise
Client skills need to be able to communicate both verbally and orally with our technical clients, taking full ownership of client issues from beginning through to conclusion
Technical Skills need to have a technical aptitude driven from their educational experiences and work experiences Familiarity with Maximo and/or TRIRIGA applications at a functional or technical level would be an asset Existing knowledge of SQL and Linux based operating systems is preferred Java, Python
Teamwork skills - will need to exhibit excellent interpersonal skills to work as a team member and as a liaison with customers are required
Technical Experience - some knowledge of databases, SQL, DB2, Oracle Windows, Linux knowledge experience is required, even if only at the educational level
Ability to learn and understand client support structures to ensure timely resolution of client issues

Preferred Technical and Professional Expertise
Familiarity with Maximo and/or TRIRIGA applications at a functional/technical level would be an asset
Experience with CRM software would be an asset
Java, Python knowledge would be an asset
MS Excel, MS Word, MS Project, Lotus Notes and other software applications as required

About Business Unit
At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers Running on top of IBMs unique Hybrid, Multi-cloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users Cognitive Applications unit includes Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, Digital Growth & Commerce, and IBM Developer teams

Your Life IBM
What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

About IBM
IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application

Being You IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Key Job Details CountryIE
StateGALWAY
CityGALWAY
CategorySoftware Development & Support
Required EducationHigh School Diploma/GED
Position TypeEarly Professional
Employment TypeFull-Time
Contract TypeRegular
Req ID278889BR
LocationGALWAY, GALWAY IE

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

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