• Client Coverage Manager Jobs in Gurgaon,India

  • Standard Chartered Bank Ltd
  • Save Job
  • 7 - 8 Years
  • Posted : above 1 month

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviors - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realize their full potential and make a positive contribution to our organization This in turn helps us to provide better support to our broad client base

The Role Responsibilities

To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business

To ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy

To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards

To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements

To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement

To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards

Compliance of all the policies and procedures issued in relation to Money Laundering Prevention & KYC Norms

To provide information about product features, benefits and implementation to callers

To help customers with their complaints and problems

To provide back-office support to sales team

To assist RMs in completing KYC reviews of the clients

Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC

Ensure compliance with these policies and procedures on an ongoing basis

Any suspicious transaction must immediately be reported to the supervising officer

Ensure Control on Static Data Transactions

Embedding principles of Operational Risk framework in Commercial banking

Ensure full compliance with the OR Framework

Ensuring full state of readiness to face surprise audits

To conduct all business operations in compliance with internal policies and external laws/regulations/guidelines To ensure full compliance with CDC, BCSBI, RBI outsourcing Policy and other applicable

laws/regulations/guidelines To drive the compliance culture down the line

To ensure CST sampling, periodicity, record keeping, exception reporting etc is conducted accurately as per the process To be the checker of CST for another business as and when required and to conduct the same with promptness and independence

To review the CST diligently as and when you are the Line Manager for the CST

Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit

To report Units OR issues and losses to UORM

To assist UORM and Product in developing and updating of procedures, controls and monitoring plans for Operational Risk Management

To identify and report all exceptions on non-compliance with standard controls

To identify and report all weaknesses inherent in the standard controls

To adhere to the Gifts & Entertainment Policy

Responsible for Health, Safety & Environment responsibilities as laid out in the HS&E Management System

The job holder must ensure he/she is fully aware of all the policies and procedures issued in relation to Money Laundering Prevention/CDD and is trained on the same He/She must ensure compliance with these policies and procedures on an ongoing basis Any suspicious transaction must immediately be reported to the supervising officer To ensure adherence on an ongoing basis to all requirements of CDD/ML as may be issued from time to time and adherence would be measured with respect to outcome of Group audits and any Quality Assurance Reviews conducted

To ensure that there is no overdue CST

Non-compliance and control weaknesses inherent in the selected samples are detected and duly reported

Maintaining robust controls and monitoring actions

Change Management

Implement change initiatives in the Commercial Banking such as transaction migration, systems implementation, process Re-engineering and premises reconfigurationI

Our Ideal Candidate


Experience of 7-8 years

In-depth knowledge of products, services and delivery channels available for ME & Trade Customers

Informed in market competition, industry practices and regulations for business banking

Strong analytical, problem solving, networking and financial management skills

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 07th Jan 2020

Key Skills:

Company Profile:




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