• Client Centre Executive -Sales Jobs in Malaysia

  • Standard Chartered Bank Ltd
  • Malaysia
  • Save Job
  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

This is an individual contributor role with responsibility to contact and engage clients as per assigned client list This is a pure sales role and the jobholder will be expected to drive sales conversion to have successful closures The role will involve engagement with both ETB and NTB clients to drive deepening and acquisition Client Centre Officer Sales is expected to drive and ensure sales targets are met by establishing contacts and promoting product benefits thereby cross selling or up selling products

Support deepening and acquisition within personal client segment

Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration

Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both ETB and NTB client

Ensure prompt and timely call backs are made to clients as committed

Optimise the usage of Diallers and Lead management system to drive greater performance

Support fulfilment of online leads where applicable Eg online form drop offs

Drive adoption of digital offerings through promotion during telesales conversations

Apply skills learned via training programs to drive needs based conversations

Develop a deep understanding of various products offered and process as relevant

Achieve sales target as applicable

Collect Client information as needed to serve client and close sales

Ensure all relevant dispositions and notes are updated in system

Closure and wrap up done as per set standards Ensure a full understanding of the risk and control environment in area of responsibility

Display exemplary conduct and live by the Groups Values and Code of Conduct

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

Work closely with team leader to develop and implement sales plan to achieve targets and drive client engagement

Work with operations team to ensure that client requests are fulfilled

Our Ideal Candidate

Relevant educational qualification to perform the Job role

At least 1- 2 years experience in sales or service is preferred Prior experience in Telesales / Inbound sales is a plus

Languages; Good command over English or applicable local language

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 17th Feb 2020

Key Skills:

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