• Client Centre Executive - Personal Clients Jobs in Hong Kong

  • Standard Chartered Bank Ltd
  • Hong Kong
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Strategy

The primary purpose of this position is to support the handling of Client contacts received through inbound telephone calls

Business

To ensure professional, efficient and quality service to Clients;
To accept and execute Client instructions;
To ensure efficient problem and complaint resolution;
To cross-sell additional Bank products and services;
To capture Client feedback for future improvement;
To capture the nature of Client contacts;
To perform attrition gating;
To meet productivity standard;
To acquire product knowledge and service skill through staff briefing and coaching from Team Manager

Processes

To answer Client enquiries;
To execute Client instructions and requests;
To handle Client complaint

Risk Management

To ensure that control procedures outlined in the Contact Centre Manual or DOI are fully implemented and ensure staff compliance with the same ( for Managers or Officers);
To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Contact Centre (for all levels of staff);
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager (for all levels of staff);
To comply with all relevant policies and procedures covering regulatory, local and group requirements (for all levels of staff)

Regulatory & Business Conduct

Display exemplary conduct and live by the Groups Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Our Ideal Candidate

University Graduate

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Risk/Credit/Economic Analyst
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Company
Standard Chartered Bank Ltdarfix

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