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  • 6 - 8 Years
  • Posted : above 1 month

Job Description:


Job Description Responsibilities


  • Customer Experience



  • Responsible for overall customer experience incl Restaurant Rating, Order Delivery/preparation timings



  • Customer complaints reduction across both food packaging



  • Feedback of stealth brands



  • Delivery



  • Ensure >99% availability of units for production/service to meet the targetted Orders Per day for the city



  • Reduce the cycle time of delivery of orders across brands



  • Ensuring proper forecasting systems are in place for RMs to ensure 0 stockouts across items



  • Financial



  • Achieving Annual Operating plan (All controllable cost parameters) for the city



  • EBITDA for the city (this will include Food/packaging/labour costs reduction)



  • Forecasting sales



  • Food Safety



  • Ensure highest levels of standards in the units



  • Work with QA to eliminate all NCs across the units in the city



  • Establish Food safety audit risk assessment mechanisms across the units



  • Bring in BIC practices on food safety from multiple industries



  • People Management



  • Ensure 0 safety incidents across all the units in the city



  • Control attrition % at city level



  • People capability building progression plans



  • Reduce effort across multiple tasks lead productivity improvement effort (Orders per FTE)



  • Process / Initatives



  • Ensure adherance of all processes across the units



  • Focus on inprocess measures for delivering output

Desired Skills

  • Preferred from Tier 1 institute



  • 6 - 8 years of experience post MBA/PGDM



  • Have managed City Operations



  • Should have extensive experience towards managing a larget city team

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Profile Summary:

Employment Type : Full Time
Industry : Consumer Durables / Electronics
Salary : Not Disclosed
Deadline : 03rd Jun 2020

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