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  • 6 - 8 Years
  • Posted : above 1 month

Job Description:

Job Description Responsibilities

  • Customer Experience

  • Responsible for overall customer experience incl Restaurant Rating, Order Delivery/preparation timings

  • Customer complaints reduction across both food packaging

  • Feedback of stealth brands

  • Delivery

  • Ensure >99% availability of units for production/service to meet the targetted Orders Per day for the city

  • Reduce the cycle time of delivery of orders across brands

  • Ensuring proper forecasting systems are in place for RMs to ensure 0 stockouts across items

  • Financial

  • Achieving Annual Operating plan (All controllable cost parameters) for the city

  • EBITDA for the city (this will include Food/packaging/labour costs reduction)

  • Forecasting sales

  • Food Safety

  • Ensure highest levels of standards in the units

  • Work with QA to eliminate all NCs across the units in the city

  • Establish Food safety audit risk assessment mechanisms across the units

  • Bring in BIC practices on food safety from multiple industries

  • People Management

  • Ensure 0 safety incidents across all the units in the city

  • Control attrition % at city level

  • People capability building progression plans

  • Reduce effort across multiple tasks lead productivity improvement effort (Orders per FTE)

  • Process / Initatives

  • Ensure adherance of all processes across the units

  • Focus on inprocess measures for delivering output

Desired Skills

  • Preferred from Tier 1 institute

  • 6 - 8 years of experience post MBA/PGDM

  • Have managed City Operations

  • Should have extensive experience towards managing a larget city team


Profile Summary:

Employment Type : Full Time
Industry : Consumer Durables / Electronics
Salary : Not Disclosed
Deadline : 03rd Jun 2020

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