• CIB - Securities Services Middle Office - Client Event Management - Associate Jobs in Mumbai,India

  • JPMorgan Chase & Co
  • Save Job
  • 5 - 6 Years
  • Posted : above 1 month

Job Description:

Investor Service - Middle Office, Custody &Fund Services

Department Event Management

JP Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times This combination of product strength, intellectual capital and character sets us apart as an industry leader JP Morgan is part of JP Morgan Chase & Co (NYSE JPM), a global financial services firm

JP Morgan takes a solution-based approach to custody, helping clients maximize processing efficiency within a robust, controlled, automated and information-rich environment With offices in each region of the world and a network of sub-custodians covering more than 90 markets, we help clients meet the challenges of cross-border investing and actively promote global standards for efficiency and risk management

The Custody Middle Office Client facing team in India consists of cross-product, functionally aligned teams to support Global Custody clients on Trades, Cash and Asset Servicing enquiry streams and the Team is expected to have a proactive approach towards service delivery

Key Responsibilities

Business communication skills both verbal and written

Has to be extremely client-focused and result-oriented in approach

Should be a quick learner and should possess sound judgement

Ready to work in shifts

Individual should possess experience of working on voluntarymandatory Corporate Actions or Income related processes Will involve review of complex Corporate Action events, reaching out to sub-custodians and Operations team to seek clarifications

Day to day inquiry management & resolution of escalated client exceptions On a daily basis ensure timely and accurate responses executed on Custody Enquiries received and logged, in line with documented procedures and controls

Ensure all open enquiries are managed, and ownership maintained, so that cases are updated and closed in a timely manner according to case management best practices and case status policy

Work alongside a team of 10-15 professionals with managing day-to-day efforts

Execute forward thinking to maintain response quality and completeness to prevent case reopening

Manage group email boxes and SharePoint queues to ensure queries are resolved / responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring that internal / external client satisfaction is maintained

Manage your individual workload in order to meet deadlines and department objectives

Identify and Escalate to management any process / procedural changes required as driven by the clients, markets or business functions

Take full responsibility for adherence to all departmental best practices, procedures, policies, checkpoints and controls

Demonstrated experience of multi-tasking and effective time management with attention to detail in a fast paced environment


Results based experience demonstrating strategic and analytical thinking
Successful performance in a risk based environment with a proven track record of risk reduction
Track record of working in a changing environment with the experience of learning, documenting and implementing new processes efficiently
Demonstrated experience of multi-tasking and effective time management with attention to detail in a fast paced environment
Experience of communicating both oral and written to management, clients and colleagues
Must have good knowledge of Microsoft Office skills Excel, Word and Access PowerPoint


Relevant degree education preferred
Financial Services background with 5-6 years of experience, ideally within Asset Services - Custody or Investment Bank in environment
Knowledge on Capital Markets and Custody Operation will be seen as an added advantage

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Banks/Insurance/Financial Services
Role : Actuarial
Salary : As per Industry Standards
Deadline : 14th Mar 2020

Key Skills:

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