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  • 15 - 20 Years
  • Posted : above 1 month

Job Description:

The CTO will have to lead a team of System Administrators, L3 Admins and Shift supervisors who lead close to 200 Engineers
The CTO will need to understand the needs of each and every internal team and provide them with Technical resources or Human resources as per the evolving needs of the business
He/she will need monitor and review the dashboard on regular basis to understand trends of issues raised by the customers and figure out solution to eliminate the top level issues appearing on the dashboard
He/she will need to optimize the parameters of the dashboard to keep on further improvising the capabilities of the Technical Support team to deliver world class experience to the customers of the company
The CTO is expected to go deep into the Technology operations of the company and help the teams like Linux Support, Windows Support, Storage Management, DBA Support, Application Support, Network Management Team, Security Team and Monitoring team to evolve their operations to match the expectations of the customers
Developing infrastructure plan, hiring plan, training plan and capacity planning to meet business growth
Managing Cloud projects and entire Cloud infrastructure deployed across multiple Data Centers of the company
Applying policy / rules defined and promote it to its team
Managing IT Helpdesk and IT Infrastructure and Operation team
The CTO will handle all the Technical Support Staff across all the Data Centers of the company within India as well as outside India
You will manage implementation and enhancement of IT infrastructure projects
You will manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems impacted by change
You will organize, supervise, and develop Helpdesk and focus on meeting the SLAs and Security commitments towards the customers business and data
You will escalate to the CEO any new request that is not part of standard catalogue of services
You will keep the procurement head informed on regular basis on the trends of consumption of the resources and need for procurement of new IT Infrastructure resources
You will communicate with the CEO, COO & CRO with efficiency and accuracy on progress of important projects and/or delays or incase of breach of SLA for top customers
As a decision-maker, you will decide what technologies will be adopted to meet future business needs, prioritize project, assemble project team, assign resource allocation, select vendor, recommend to buy the IT systems using approved IT budget, etc

Strong technical knowledge on

Strong understanding of Architecture of Various Linux Distros, Windows Server Operating systems, Network Management, Infrastructure Security and Database Administration
Strong understanding of popular third party applications and control panels like cPanel, Plesk, SAP, Oracle Apps, etc
Large-scale enterprise or commercial infrastructure system development and integration
Server AD/DHCP/DNS, file/print, database, web, messaging, infrastructure application, business applications, remote access, virtualized
Storage DAS, NAS, SAN
Security firewall, WAF, antivirus, IPS/IDS
Cloud services (infrastructure as a service, platform as a service & Software as a Service)
Server virtualization platforms (VMware platform, HyperV, Xen Citrix)
Business continuity, disaster recovery, backup planning and implementation
Monitoring systems for the internal infrastructure as well as Client Cloud infrastructure

Desired Skills & Experience Able to demonstrate the ability to undertake the above responsibilities
A passion for Service Improvement and experienced Service Management professional
Previous experience as a CTO or demonstrable experience in leading Technology teams across multiple locations equivalent to a CTO role
Experience of managing 3rd party services and 3rd party delivered hardware & software products
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Expert knowledge of ITIL disciplines
Excellent leadership and people management skills
Excellent written and verbal communication skills
Willingness to support and mentor junior staff
Excellent customer facing/customer service skills
Able to work under pressure and meet deadlines
Excellent knowledge of managing a training organization and also hiring process for mass recruitment
Able to demonstrate a high degree of flexibility including shifts and out of hours working
Excellent organisational skills
Able to manage sensitive and confidential information
Self-motivation and able to take responsibility
Able to manage and prioritise tasks and time efficiently
Able to demonstrate initiative and a proactive approach

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Jul 2020

Key Skills:

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