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  • 12 - 15 Years
  • Posted : above 1 month

Job Description:

Designation Chief Operating Officer

Industry IT Enabled Services

Functional Area Service Delivery and Operations

Reports To

Location Mumbai

Recruiting Company Profile

Origin Consultants Pvt Ltd an Executive Search Services Company has been retained by A KPO That Caters To The Knowledge Outsourcing Needs Of Academic Professionals, Institutes, Journals And Publications across 70 countries around the globe to identify a Chief Operating Officer to be based at Mumbai

The Company is seeking a Chief Operating Officer to oversee its technical writing, editorial and publication support processes Major responsibilities include the following

Lead the Business Operations team for technical writing, editorial and publication support
Effectively managing all strategic operational processes and resourcing, and leading the organization in order to achieve and maintain operational excellence
Handle a mix of administrative duties and strategic responsibilities
Lead multiple large cross-functional teams and communicate with senior management to facilitate projects and ensure performance meets goals consistently
Provide strong leadership to team including developing and monitoring individual and team performance goals, coaching managers and senior individual contributors, and driving major change initiatives
Drive all customized people engagement initiatives and partner with HR organization and implement appropriate HR strategies and actions to recruit and retain a qualified and motivated team
Manage the production calendar and pipeline to ensure all ongoing deliverables are met and executed within agreed upon Service Level Agreements
Oversee editorial, writing, formatting and production activities
Coordinate schedules and nudge writers and editors to meet deadlines
Ensure that publication related information is kept up to date
Work through the implications of new publishing formats with the head of product development
Serve as a liaison among editorial, production, marketing and publicity
Redesign processes to better fit with changes in publishing and client demands
Manage intellectual property and permissions issues
Play key role in identification of bottlenecks in the existing processes and lead process innovation initiatives
Drive the performance base-lining and metrics reporting, process improvement projects and quality certification
Monitor and manage client and internal escalations; conduct appropriate trend analysis as needed and devise strategies or process improvements to reduce them to almost zero level
Own the complete automation process and contribute in improvement of same so as to increase efficiency of system using innovative approaches
Report to leadership team in weekly operations reviews
Design and lead Initiatives and programs focused on achieving best-in-class status and improving customer and employee satisfaction

Desired Candidate Profile

MBA with 12 years of experience in the KPO or publication services or content development or e-learning or consulting domain
Prior experience in managing outsourcing operations
Background in business thought leadership, as well as particular knowledge in the areas of leadership, organizational culture, change management, and managing people
Experience of managing large teams (300 )
Excellent oral, written, cross functional and interpersonal communication skills
Excellent people manager, open to direction and collaborative work style and commitment to get the job done
Must have handled planning, scheduling and budgeting duties, including conducting meetings, coordinating budgets, meeting publication deadlines etc
Excellent problem solving skills
Expert Process Management Skills
Expert Customer Relationship Skills
Familiarity with and experience in both print and online media is preferred
Exposure of working in content development or e-learning environment will be a plus
Proven ability to multitask
Experience working in a fast-paced environment
Highly entrepreneurial

Mail your profile in word format to originconsultantsgmailcom

For inclusion in our knowledge base & to keep abreast of Career Opportunities that match your profile connect to Nita Thaker, Director Executive Search on Linkedin

To Discuss Your Profile Call Nita Thaker, Director Executive Search on 91-22-28261800


Origin Consultants Private Limited is an Executive Search Company which partners with Professional Organizations in a Human Resource Consulting Process aimed at Talent Acquisition, Recruitment and Selection of Organizational Leaders

Headquartered in Mumbai, India, Origin Consultants Pvt Ltd focuses on Senior and Middle Management positions across Industries Functions and Roles Origin Consultants has established delivery teams and technology infrastructure at Pune, Bangalore, Chennai, Hyderabad and New Delhi

With a Strong Network of Professionally Qualified and Experienced Candidates, Origin Consultants have conducted numerous successful Executive Searches for their Clients Customers of Origin Consultants range from Startups to established Fortune 500 Clients and From the Largest Indian Corporations to Global MNC Multinationals



Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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