• Chief Customer Officer - Professional Services & Customer Success Jobs in Mumbai,India

  • Zycus Infotech Pvt Ltd
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  • 20 - 23 Years
  • Posted : above 1 month

Job Description:

Chief Customer Officer - Professional Services & Customer Success (North America) Chicago, Illinois, United States US Delivery MULTICITY

Description Zycus is looking for a dynamic, outgoing and collaborative individual to serve as the Senior Vice President of our Customer Delivery Organization (CDO) This leadership role will be responsible for managing complex projects in a delivery environment and will drive key internal programs required to evolve our delivery projects to ensure successful customer experience

As an SVP of Customer Delivery, you will provide leadership in several areas including Customer Success & Implementation

Zycus headquarter was incorporated in Princeton, US in 1988 Since then, we have grown everyday, and established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions

We develop cloud-based (SaaS) Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients

We are now present in India with 3 development centres at Bengaluru, Mumbai & Pune and offices in the US, UK, Australia and Dubai

Know more about the Leader of Gartners 2013, 2015 and 2017 Magic Quadrant for Strategic Sourcing Application Suites

Requirements The ideal candidate will have a strong background in a professional services environment across industries, and will be experienced in determining and delivering technical and strategically aligned projects in procurement Extensive experience planning and leading complex customer-facing projects in a fast-paced business environment is critical The ability to form strong relationships with stakeholders, proactively manage risk, and facilitate high performing teams are essential in this role


Atlanta, Chicago or Princeton EST time zone preferred

Travel Up to 50 PERCENT

Delivery Responsibilities

Oversee project initiatives related to quality, methodology, expertise, and tools for our Customer Delivery organization
Execute delivery of highly complex and strategic client projects
Demonstrate thought leadership for project development and optimization across the organization
Facilitate executive conversations regarding budget, resources, schedule and risk
Provide hands-on program and project management for multi-million dollar programs
Establish and maintain trusted advisor relationships with client project stakeholders

Customer Success Responsibilities

Drive higher product usage with our customers by analysing customer usage data to identify levers critical to driving greater initial adoption and long-term use of Zycus Suite of products
Maintain a deep understanding of Zycus products and industry knowledge & drive greater customer engagement relevant features/functionality for their specific business needs
Develop learning and education plans per needs of customer When necessary, conduct end-user onboarding within first 90 days for new customers or purchase of new products within assigned account
Drive higher retention (ie lower churn) by identifying the major drivers of churn, thereafter prioritizing and implementing these changes and experiments
Provide support to assigned accounts on media campaigns, pilots and changes to the customer product mix

Experience/Skills Required

Bachelors degree in a related technical field, Masters or MBA preferred
20 years of project management experience delivering SaaS products implementation in large, complex business environments
Should have worked for companies in $30 mil revenue bracket, selling products with annual ticket size of $200K or higher
Oversight of multiple large-scale engagements, ideally with Chief Procurement Officers in Fortune 500 Companies
Experience leading professional services teams for a product company, ideally a cloud organization
Ability to quickly establish credibility and rapport with business side of organization
Strong interpersonal skills to facilitate meetings where you will articulate complex concepts
Strong communication, negotiation, and relationship building skills
Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team oriented approach to problem solving
Ability to prioritize tasks effectively with a high level of attention to detail

Benefits Competitive salary and incentive bonuses, 401(k) Plan

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Materials/Logistics/Supply Chain Mgmt/Procurement
Role : Purchasing/Sourcing
Salary : As per Industry Standards
Deadline : 16th Mar 2020

Key Skills:

Company Profile:

Zycus Infotech Pvt Ltdarfix

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