• Chat Digital Selling Agent Jobs in Chennai,India

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  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy We live by our three values partner, innovate and act

Our legacy inspires us as we forge ahead, always pushing to discover whats next Every day is a new opportunity to advance and grow ourselves, our company and the industry Some people call it an obsession, we call it a way of life

What you need to know about the job

Job ID 1053400

Primary Location Chennai, Tamil Nadu

Job Category Marketing

Schedule Full time

Shift No shift premium (India)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster With the industrys most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure

Were solving the worlds most complex challenges, and our people are at the forefront of progress In a Sales role at HPE, youll play a part in building the future one big idea at a time Youll be selling HPE products, services, software, or solutions to customers, both directly and indirectly Working at HPE, youll have the resources to develop your talent and creativity Are you ready to unleash your potential

Chat Digital Sales Specialists utilize strong interpersonal communication, persistence, creativity, technology product knowledge and marketing skills to provide interactive and excellent product consulting and service to HPEcom customers and internal employees(HPE employees & Partners) who potentially developing solutions to customers

Through Online Chat Program drive an intuitive, engaging, relevant and integrated online experience that drives revenues and leads while increasing customer loyalty and building stronger customer and employee relationships

Research and analyze competitor products & solutions to come up compelling justifications & promote HPE products through online

Probe and Identify potential customers/prospects and position suitable HPE solutions for their requirements

Promote and encourage customers to immediately purchase HPE products directly from HPE Marketplace and for high end products forward the opportunities to the appropriate sales rep for converting them to sales

Focus may be global, national, regional, sub-regional or local in scope Ensure positive customer experience which align with HPEs brand identity and messaging framework

Job Level Definitions

The Chat Digital Sales Specialist is responsible for understanding the requirements and providing technical solutions to new & existing corporate customers who visit HPEcom Chat

Brainstorm with Customers and HPE technical specialists to identify and develop solutions for customers technological requirements

The Chat Digital Sales Specialist must be an Industry Professional with strong core technical skills to add value to the team

Need to have expert level knowledge and support complete product and solutions of HPE (Enterprise Servers, Storage, CDI & Networking)

Responsible for actively driving and managing Pre-Sales process with corporate customers and HPE Product Technical Consultants, must be able to articulate the companys technology and product portfolio, positioning to both business and technical users

Primarily engaged in a presales technical consultancy role, the consultant will provide technical assistance and guidance during the process by identifying customers technical requirements, prior to designing a solution, consulting with technical teams


Use Web Chat Tool to interact and reach out to online customers and internal audiences
To actively listen to potential clients to determine technical and business requirements and ensuring that all necessary information is collected and forwarded to the Lead Management Team
Provide expert level presales support for HPE Servers, Storage, Networking, Converged Solutions, and Cloud Products and solutions
Comply with all HPE web standards, processes and tools
Maintain product information, configurations and pricing on the web, ensuring accuracy, timeliness and customer-friendly presentation
Provide technical solutions in a professional manner and to agreed timeframes and position HPE technical solutions to customers with professionalism and enthusiasm
Guide customers on Marketplace to purchase HPE products online
Route qualified opportunities to the appropriate sales executives for further development and closure
Close sales and achieve quarterly quotas
Research accounts, identify key players and generate interest
Maintain and expand your database of prospects within your assigned territory
Team with channel partners to build pipeline and close deals
Create and confidently deliver technical presentations internally and externally
Deliver training on solutions and provide product support to other chat agents
Actively participate various internal technology forums and other technology sources and gather information on current products and position them to customers as and when required


Need to have basic to intermediate level knowledge on other competitors products and position HPE products and solutions on top of them to educate and promote HPE solutions to customers
Competitor Server Products IBM, CISCO, DELL
Competitor Storage Products EMC, NETAPP, IBM, DELL
Competitor Networking Products CISCO
Cloud Infrastructure Solutions IBM, AMAZON, RACKSPACE, GOOGLE, Microsoft
Source new sales opportunities through chat lead follow-up and do online sales
Proven inside sales experience
Strong chat presence and experience on upsell and cross selling
Proficient with corporate productivity and web presentation tools
Experience working with Salesforcecom or similar CRM
Excellent verbal, written and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Strong Passion for IT technology
Resilience and resourcefulness when solving complex problems
Excellent team skills
Ability to persuade customers online

Lead Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 16th Mar 2020

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