• channel Platform Specialist Jobs in Chennai,India - 25228446

  • HP ENTERPRISE SERVICES
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy We live by our three values partner, innovate and act

Our legacy inspires us as we forge ahead, always pushing to discover whats next Every day is a new opportunity to advance and grow ourselves, our company and the industry Some people call it an obsession, we call it a way of life

What you need to know about the job

At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business Partner Innovate Act These values combine to help us create important work all over the world to advance how people live and work

Our new innovative IT services organization is HPE PointNext We have the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation

HPE is seeking an Omnichannel Platform Specialist to join our Marketing team

The Omnichannel Platform Specialist will provide ongoing administration, discovery, design, deployment, and delivery support of our digital omnichannel platform This is an excellent career opportunity for someone with extensive omnichannel experience to drive HPEs omnichannel execution to the next level

What Youll Be Doing

Own and drive ongoing improvements to HPEs omnichannel platform as well as manage day to day administration
Be the subject matter expert in the delivery of full-life cycle of omnichannel projects, from pre-deployment through roll out and in a continuing administrative role
Become the trusted adviser to the internal stakeholders and users through implementation lifecycle
Work and collaborate with project teams consisting of cross-functional team members and 3rd party vendors
Lead Requirements and Design workshops to discover, analyze, and document application requirements
Educate users and internal stakeholders on best practices around omnichannel and gain consensus on the design and demand flows and own implementing these designs
Manage projects to ensure quality, on-time and on-budget implementations using a mix of internal and vendor resources

What Skills You Will Bring

Bachelors degree or recognized equivalency or achievement of recognized professional level
Deep understanding of demand centers, omnichannel technologies, strategies, design, and customer experience
Comprehensive knowledge and working ability with chat, email, web, social and co-browse technologies
Subject Matter Expert of one omnichannel technology and experience in at least one of the below
eGain
Genesys
Zendesk
inconcert

Experience with integrating Omnichannel solutions with other complimentary products

Ability to articulate implications of future state design

Exceptional communication skills

Required Soft Skills

Proven self-starter, with an entrepreneurial, innovative and self-reliant style
Solid mix of technical skills, and relationship development skills
Posses strong attention to detail
Excellent problem-solving skills

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 25th May 2020

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