• Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Change Manager


Bangalore, Karnataka, India

Area of Interest

Engineer - Network

Job Type


Technology Interest


Job Id



What Youll Do All CMS team members are encouraged to add value in the following areas

Understand and meet customer agreements (SLO/SLA/commitments)
Follow and participate in the improvement of established team processes
Identify and enforce to cost reduction measures
Accountable for following established team processes
Understand ITIL framework (Event, Incident, Change & Problem Management)
Collaborate with peers and multi-functional teams
Maintaining knowledge required to perform role effectively
Participate in regular synch ups
Actively share / develop innovation and automations for continued improvement

Specific to the role of Change Manager, responsibilities may include

Engage directly with senior engineers and service delivery managers to deploy in their customer environments
Ensure all team members follow process in the testing and deployment of patches, upgrades, and new hardware and software
Balance the schedule of activities in the environment to ensure no conflicts between release teams
Reviews the technical details of changes planned, providing a first-line defense against improper change activities
Makes recommendations around continual service improvements related to change management activities
Motivates changes to process and procedures to speed deployment while protecting the customer environment
Ensures that resources conduct the four phases of the upgrade across our window (pre-checks, upgrade, post-checks, remediation) Resources will also conduct pre- & post-checks as part of the change validation engineering efforts

Who Youll Work With The Cisco Managed Services team provides second/third level technical support for Cloud / Hybrid solutions and cloud enabled end point products on a worldwide basis via inbound/outbound phone calls, email, web and remote access Provide consultation to independently troubleshoot & debug solutions for Cisco customers, partners, account teams along with collaborating with other TAC engineers to problem seek

Who You Are You are a self-starter who requires little oversight to achieve your goals and meet your objectives You work well with others and are truly a standout colleague Protecting customer environments is in your DNA You have excellent verbal and written communication skills You are able to see the big picture even when analyzing multiple complex factors You have a good understanding of the fundamentals of Change Management

Required Skillsets AA/BA in a technical discipline plus 5-10 years of experience in a Network Operations Centre or Technical Assistance Centre
Exposure to Cisco security products either directly or via prior Change Management roles
5-8 years experience in a Change Management role while acting as a liaison with external/internal customers

Desired Skills Good interpersonal skills
Ability to prioritize workload while managing customer commitments
You have Strong written/verbal communications skillset
Good interpersonal and partnership skills
You can work independently with minimal supervision
Any exposure to or experience with the following product and technology skills is a plus but not essential to the job as Change Manager
Good understanding of the TCP/IP protocol suite

- Knowledge on Cisco Product family - Routers, Switches, etc

Why Cisco We connect everything people, processes, data, and things We innovate everywhere, taking ambitious risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals And we do it in style with excellent personalities who arent afraid to change the way the world works, lives, plays and learns We are leaders with a point of view, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars We celebrate the creativity and diversity that fuels our innovation We are dreamers and we are doers

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 08th Jun 2020

Key Skills:

Would you like to try out these free online tutorials?

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status