• CBRE - Dynamics AX Support Specialist - ITIL Jobs in Hyderabad,India

  • Human Resourcesat CBRE

Job Description:

Job Title Dynamics Ax Support Specialist GWS EMEA

Noof Positions 8

Work Location Knowledge City, Hyderabad

Job Requirements

- Working knowledge of Microsoft Dynamics AX functional capabilities centred around Finance and Project Management and accounting

- Working knowledge of technical architecture of Microsoft Dynamics AX

- Knowledge of ServiceNow or similar service desk solution

- Some understanding of ITIL processes and their application to support

- Should working experience with Agile Teams

Roles and Responsibilities

- Monitor and maintain the Dynamics support queue

- Respond and resolve incidents and service requests to meet or exceed agreed SLA- s, delivering a consistently high quality of service

- Demonstrates a working knowledge of Dynamics and supporting technology

- Conducts research to fully understand assigned issues

- Diagnose and resolve Dynamics issues and provide information to educate the users on resolutions in a prompt, courteous, and professional manner

- Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution

- Ensure that support issues are assigned and resolutions are fully documented

- Regularly review support log to track performance, trends, anomalies, and opportunities for improvement

- Validate that issues require Dynamics support and request redirection of those that do not to the appropriate team

- Carry out additional duties as instructed and agreed by the Dynamics support co-ordinator

- Provide backup and coverage to the Dynamics support co-ordinator as required

- In all activities, ensure timely completion of internal processes and mandatory training

- Represent CBRE in a professional and positive manner at all times

- Debug issues with configuration and code specific to Dynamics AX

- Identify 3rd party supplier of affected code/ configuration and direct to them for resolution

- Manage resolution with 3rd parties

- Provide fixes for CBRE specific code and submit for Testing/ QA / deployment

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 19th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

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