• CB - WLS - Transaction Processing Supervisor - Team Leader Jobs in Bangalore,India

  • JPMorgan Chase & Co
  • Save Job
  • 5 - 7 Years
  • Posted : above 1 month

Job Description:

The Team Lead is a key position within the Loans group He/She is expected to deliver on the specific tasks and requirements These tasks will include the following functions

Closely monitor the team on day to day basis to ensure all SLAs are met and any exception are immediately escalated for resolution

Adherence to laid down QUALITY & QUANTITY SLAs

100 PERCENT compliance to process related policies, guidelines and controls

Processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Pas Due Reconciliation

Escalates issues as required to the management

Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc)

Ensure timely follow ups with the agent / customer for any missing notifications

Ensure all the funding with in the SLA are been completed the same day

Be the SME be the first internal POC all Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required

Be the first point of escalation for all Process related issues from internal/external customers

Should have an eye for detail to ensure all documents are processed and reviewed correctly

Responsible to perform peer QC checks for transactions processed

Ability to identify changes to processes and procedures to improve productivity and efficiency

Provide constructive process related feedback to line manager for the team members

Drive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team

Motivate and support the Team Members to meet their Goals and Objectives Self-motivated and flexible with working hours

Drive Process improvements and other initiatives

Ability to work under pressure and high volumes

Bachelors degree with a minimum of 5-7 years of relevant or lending service work experience preferably in a back office/financial industry

Candidates with prior banking ops experience, particularly those possessing Loan IQ knowledge will hold an added advantage

Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations

Strong MS office skills

Experience in process training a unit/individuals

Strong risk & control mindset

Knowledge of investment banking products including Loans

Strong project management skills

Open to shifts

Strong communication skills

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Company
JPMorgan Chase & Coarfix

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