• Cash and Trade Processing Representative Jobs in Mumbai,India

  • Citibank India
  • Save Job
  • 0 - 1 Years
  • Posted : above 1 month

Job Description:

Cash and Trade Processing Representative - 19034194

Description

Cash and Trade Proc Rep 4

Business/Department Objectives

Team will be responsible for providing Account Services processing support for Asia Account Services Operations involving the processing of Account Services products related to Account Opening/Closure, Maintenance, Document Review with an understanding of underlying Account Services documentation

Core Responsibilities

Team Member role for Corporate Account Opening
Risk and Control
Support/participate in new projects/migrations and ensure smooth cut over with minimized risks internal and external
Document Review and System Set ups

Day-to-Day Responsibilities

Processing of day-to-day transactions which will include document review for Corporate Accounts and system set ups as per local operating procedures
The candidate will be responsible for handling Account Services and all related correspondents and follow ups
Customer interaction, Understand customer requirements, documentation issuance and review and system entries
Delivers as per Service Level Agreement at all times Ensure service quality is maintained
Understand customer requirements
Meet required productivity metrics set for the team
Ensure tracking, accurate and timely resolutions of issues and exception raised
Client inquiries are investigated and responded appropriately
Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
Perform control related activities to mitigate risk
Quickly adopt and support process changes/automation initiatives driven by LEAN/OCR/RPA to deliver higher productivity, enhanced risk and controls and remarkable client experience

Key Deliverables

Processing of day to day transactions as per local operating procedures
Ensure service quality is maintained
Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

Percentage of Travel No

Other

2nd & 4th Saturday Off subject to Workflow 1st, 3rd and 5th Saturday will be full day working
Shift Timing India/Early Asia shift

Qualifications

Required

Education

Bachelor Degree (commerce/science stream preferred), First class or above

Experience

0-1 years

Skills

Core

Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
Ability to work as a team with offsite partners
Consistent ability to adapt to process changes quickly and accurately
Strong attention to detail is required to ensure the data privacy of our client information
Good communication skills with the ability to articulate well and converse fluently when interacting with clients
Confident and able to handle client queries and assigned cases with the aim to continually improve client experience

Other

Clear Oral and Written Communication, Good Knowledge in Excel

Preferred

Experience

Previous experience in handling India / Asia Account Services documents

Skills

Competencies

Working knowledge of Banking products specifically Current Account / Savings account Operations
Information must be expressed coherently and accurately to key people in a timely manner
Confidence, self-motivation and plenty of initiative
Strong sense of ownership and accountability for work
Ability to build working relationships with stakeholders
Good oral and written communication skills
Ability to work in team environment
Enthusiasm and strong desire to work in operations
Well versed with RBI Guidelines

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

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