• Career Opportunities: Technical Support Specialist Jobs in Pune,India

  • EXFO India Pvt Ltd
  • Save Job
  • 10 - 13 Years
  • Posted : 26 days ago

Job Description:

Career Opportunities Technical Support Specialist (1208) Requisition ID 1208 - Posted 08/20/2019 - Country (1) - Customer Service - APAC

EXFO develops smarter network test, monitoring and analytics solutions for the worlds leading telecommunications service providers, network equipment manufacturers and webscale companiesand we love what we do! With nearly 1,900 employees in more than 25 countries, EXFO is no 1 worldwide in fiber optic test solutions and has the largest active assurance deployment Our broad portfolio of intelligent hardware and software solutions enable our customers network transformations related to fiber, 5G, virtualization and big data analytics Were always looking for top talent to help us lead the way in a thriving industry with boundless opportunities

We are looking for a Systems Technical Support Specialist to join the EXFOs service assurance, systems & solution customer support group The person we are looking for possesses strong customer facing skills with a focus on systems administration & troubleshooting

At EXFO, you will work day-to-day with worldwide software development, system engineering and support teams Your primary responsibilities will be to analyze and resolve customer issues in partnership with the different engineer teams of our solutions for network monitoring & analytics

Responsibilities

Lead complex troubleshooting and resolve critical or escalated technical issues;
Configure and troubleshoot customer related issues on our servers Participate actively in on-call support with different global field partners, which may include occasional after hours and weekends shift work
Reproduce customer issues in self built lab environments & qualify fixes provided by engineering
Participate to customer issues prioritization calls with the various support teams
Build automation and participate actively in the scripting strategy, to restore & resolve customer issues
Troubleshoot customer systems performance at the hardware, software and Database level
Be involved with software development team for future development and improvements to be implemented from the collected customer cases from the support group
Accountable for customer satisfaction on the resolution

Technical Requirements

Advanced level Linux skills, including installation, systems administration and troubleshooting;
Advance level web application (Proxy, SSL, Java)
Advanced Wireline & Wireless protocol understanding
Advanced networking skills (TCP/IP, Subnetting, VLANs, IPv4/IPv6 routing, firewall and SSL/IPSec VPNs)
Experience with database (SQL, Sybase, Oracle)
Experience scripting (Bash, Python)
Expertise with virtualization technologies (VMware, Docker)
Consideration for Big Data architecture knowledge

Required skills and aptitudes

Strong communication and collaborative skills are a must;
Ability to communicate clearly and transparently in English, verbally and in writing, keeping the right people informed of relevant issues; French spoken is very desirable;
Work well in a fast paced, dynamic environment with geographically distributed teams;
Self-motivated, results-oriented with a strong desire to learn;
Ability to Analyze and Prioritize
Ability to drive special task force teams to accelerate specific customer situations

Qualifications

Bachelor degree in Software Engineering or Computer Science
Minimum of 10 years in hands-on technical role
Includes occasional after hours and weekends shift work

EXFO is an equal opportunity employer

Thanks for your interest in EXFO

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
EXFO India Pvt Ltdarfix

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