• Career Opportunities: IT System Operator Jobs in United Kingdom

  • Paysafe Group
  • United Kingdom, Uk
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Career Opportunities IT System Operator (36684) Req ID 36684 - Posted 13/02/2019 - Sofia - Sofia (BG_SOF) - Information Technology

Paysafe is a leading global provider of end-to-end payment solutions Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet and online cash solutions Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments

With over 20 years of online payment experience, a combined transactional volume of US $56 billion in 2017 and around 3,000 employees located in 12 global locations Paysafe connects businesses and consumers across 200 payment types in over 40 currencies around the world

For more information, visit wwwpaysafecom

The Sofia based team provides first class support for big part of Paysafe Group business critical services IT System Operator will be part of a 12 hour rotating shift that ensures we provide 24x7 global support and response times for our services and applications


Single point of contact for the International Paysafe partner base in case of incidents, requests or other information that is required by a partner
Receive, log & handle incoming calls, emails, portal requests concerning technical queries and instant chat requests regarding Paysafes product protfolio
Provide a First Time Fix (FTF) of between 60-70 PERCENT in cases handled
Manage customer communication professionally, efficiently and with excellent communication skills
Provide Level 1 Support for most incidents and requests
Support and collaborate with Paysafes 2nd and 3rd level technical team
Understand, support and manage to Paysafes key SLAs
Track resolution of any technical issue to ensure SLAs met

Candidate Requirements

Customer service, service desk or call center support experience
Customer focused, analytical thinker who can quickly assess and identify customer needs
Strong advantage would be knowledge of the Internet, Internet technologies that include PCs, TCP/IP, E-mail, Dedicated Access, HTTP, hosting and security products
Good level of proficiency of spoken and written English
Positive, proactive, and personable
Excellent communication and interpersonal skills
Strong sense of responsibility
Team player in multi-cultural team
Stress resistant and able to deal with change

We offer

The opportunity to write the history of a leading and growing multinational company
Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
Multiple career progression opportunities in a dynamic in-house business
Environment where product expertise, professional and personal commitment are rewarded
Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, Work Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs)
Fun and collaborative working atmosphere
One of the top 10 best designed offices in the world

Are you ready to take your career to the next level

Send your Cover Letter and CV in English Your Cover Letter should mention why you would like to join our company and how your experiences and skills match our current opening

Only shortlisted candidates will be contacted for an interview

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Paysafe Grouparfix

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