• Campaign Technical Support Consultant Jobs in Ireland

  • Adobe Systems Ltd
  • Ireland
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Job Description Summary

Delivering a quality experience to our customers by demonstrating a high sense of ownership with the ability to advocate on behalf of the customer and ensure excellent service
Provide technical support and product guidance to customers, partners, and others who are involved in developing campaigns and other marketing channel communications on our platform at all stages of the lifecycle
Proactively develop and nurture good working relationships with developers and users at customer sites to ensure that their success with our product is assured through your efforts
Effectively research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality
Build and maintain strong working relationships with other teams that support customer needs and business goals

What youll do

Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product
Timely communication with customers concerning status of open support issues, agreeing priority based on customer business impact, setting clear expectations about next steps & timeframes and delivering against that
Ensuring that customer issues are resolved in a timely manner and to their satisfaction as measured by our transactional survey
Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers
Educating customers on specific product functionality required to resolve their issues
Working collaboratively with other Technical Support team members and members of other Adobe teams such as consulting services, Engineering, technical operations, and deliverability
Writing and presenting internal informal courses on troubleshooting areas of product functionality
Creating solution entries as required
Troubleshooting issues related to 3rd party software applications
Duties may also include working in conjunction with other team members on special teams or projects assigned to the Technical Support team such as customer migrations, product testing, implementations, and follow-up training of customers and newer support team members

What you need to succeed

Significant experience in a software support environment supporting complex, multi-tiered enterprise software applications
Experience writing and debugging SQL statements, XML/Javascript/HTML are required
Experience with one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required
Experience with web services APIs, database connectors, SOAP
Proven in depth of knowledge of complex, database-centric, internet-based systems
Ability to multi-task and work through problems independently
Excellent Communications skills (written & verbal)
4 year degree or equivalent experience
Additional skills expected
Highly Organized
Curious and interested in learning new technologies
Strong multiple priority management skills
Demonstrates awareness and commitment to customer satisfaction
Worked in a role recently (within the past 5 yrs) as a technical support person that was working with business enterprise customers
Has held a role that required at least 20 PERCENT of their time to be spent troubleshooting with SQL and relational databases
Demonstrable experience reading and troubleshooting XML, HTML
Demonstrable network / client server connectivity
Has digital marketing experience from an email service provider, or a competitor

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely

If youre looking to make an impact, Adobes the place for you Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer

Adobe is an equal opportunity employer We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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