• United States Of America, Usa
  • Save Job
  • 6 - 9 Years
  • Posted : above 1 month

Job Description:


Managing service delivery staff to ensure service levels and
objectives are met
Implementing operations improvements to meet established objectives
across multiple facilities
Assisting in managing activities related to customer
requirements, budget challenges, human resource needs and plans for new business
development within assigned area
Facilitating customer relationship and satisfaction while
ensuring adherence to company policies and processes
Investigating matters of significance, recommends and
Implementing appropriate course of action
Implementing business processes and assisting in process
improvement initiatives in order to enhance customer service

knowledge/understanding of

performed to enable all aspects of the network to include maintenance,
sustainment of existing networks, and identification/correction of complex
internetwork issues to include

Maintaining data,
voice and/or video network hardware and systems

Investigating and
resolving network and hardware matters of significance

analyzing, isolating and resolving errors

Assessing and
updating older networks as needed and in accordance with specified plans

Providing escalated
Tier-2 and Tier-3 technical support on data, voice or video networks

Answering technical
questions; recommending and Implementing approved course of action

Installing network
applications on network servers or voice equipment; Maintaining, testing,
researching and resolving problems

Implementing and maintaining various networks such as LAN, CAN, and voice
systems in accordance with specified requirements

Preparing data or
voice network diagrams and drawings to document and assist in communicating
current operational status of networks

Performing data or
voice network configurations and configuration changes of various voice or
data equipment such as routers, switches, intelligent hubs, multi-function
switches, end offices, signaling transfer points, PBX, voice mail, call management
systems, etc to enhance performance

Skills, Experience, and Education Shall have seven (9) years of experience
that may include a combination of work history and education A masters
degree is equivalent to 6 years of experience, a bachelors degree is
equivalent to 4 years of experience and an associates degree is equivalent
to 2 years of experience The degree must be from an accredited college or
university Must have excellent communication, interpersonal, and leadership
skills Coordinates with team members those in project management,
security, asset management, and customer service or help desk departments
to solve problems and manage projects Conflict resolution, analytical, and
decision-making skills are crucial to the position as well Must have
demonstrated experience with Cisco Unified Communication Manager or
equivalent enterprise level system

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 02nd Feb 2020

Key Skills:

Company Profile:

AT&T Communication Services India Pvt Ltdarfix

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