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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Basic Qualifications for Consideration

This position is responsible for the technical delivery of a Financial Crime Risk Management (FCRM/AML) product solution to end users in the banking financial services industry The individual oversees all technical aspects of the product including server administrations, database administration, performs technical implementations, application installations/upgrades, application monitoring, server monitoring, daily processing status and works directly with internal Clients to provide support for the product The position is responsible for researching/resolving critical problems to ensure a high level of Client satisfaction and retention

The individual oversees all technical aspects of the product and works directly with internal Clients to provide support and installation and technical implementations for the product The position is responsible for server administration, database administration, researching/resolving critical problems to ensure a high level of Client satisfaction and retention

Oversees all technical aspects of the FCRM/AML products ,external customer support/troubleshooting, setup, installation, training, upgrades, advanced support, daily monitoring, troubleshooting and daily processing/daily updates
Tracks and monitors daily processing and troubleshoots daily processing issues to ensure client Service Level Agreements (SLAs) are met Ensures daily updates, jobs & tasks are completed in accordance with client expectations and commitments
Completes department cross-training as required to ensure familiarity with the servers, databases and applications used to deliver the product solution to end users
Answers technical questions related to the product in order to support the sales staff, Account Managers, Service Managers and Client Services staff
Provides technical support to resolve client issues
Assists client services team with troubleshooting report writing errors, connectivity issues and program errors
Maintains outstanding issues list ensuring outstanding issues receive regular follow up and the status is tracked and updated regularly
Assists in the planning and design of products throughout all stages of the product life cycle
Research new product ideas or enhancements to existing products
Provide product support to internal departments and external clients upon special request
Recommend new product ideas
Work with other internal departments to effectively market products
Simulates or recreates customer problems to resolve user operating difficulties
Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up
Assists the Client Services team with researching and investigating the technical portion of customer suggestions for enhancements and insures proper handling and follow-up
Documents problems and corrective procedures
Works with development personnel to determine problem solutions
Attends on-going training to achieve level of technical skill needed to solve more complex problems

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities

About the Role

This product solution provides our financial clients with Fraud alerting and Pre-Paid file scanning in order to effectively and effectively perform their jobs, run their bank, make critical business decisions

The FCRM application is used by more than 450 Fiserv clients to obtain critical Fraud and Alert notifications in order for our financial clients to efficiently and effectively run their business as well as make critical business decisions This is a rewarding and challenging opportunity for the right candidate to be actively involved with the technical side of delivering a high value product solution to our clients and Fiserv Fiserv offers full benefits including health insurance, 401k, stock purchase plan, competitive pay, flexible work arrangements and numerous other perks

About our Business

The Integrated Systems Group functions as the application subject matter experts and is responsible for managing all aspects of the server based applications utilized by our clients

Required Qualifications

Minimum of five years work-related experience Must be able to make decisions, resolve problems using experience and professional judgment, follow specific instructions, perform repeatable technical product implementations, manage multiple implementation projects simultaneously and possess effective multi-tasking skills Must show a demonstrated work history of learning technical software applications, processes and procedures as well as performing technical product implementations

Must be

Work well with others
Have strong communications skills (verbal and written) with special attention to technical content
Have effective problem solving skills
Have a good working knowledge of Microsoft SQL and Microsoft Windows servers, including hardware and software
Be able to take ownership of job duties & responsibilities as well as work independently with minimal supervision and oversight

Preferred Qualifications

Microsoft SQL 2008 & higher
Microsoft SQL Query Language
Microsoft Server 2012 & higher
Microsoft Internet Information Services (IIS)
FTP file movements and file transmissions
Working knowledge of network connectivity including basic connectivity troubleshooting
Technical product implementations (includes SQLServer & Windows Server administration functions)
Automated file processing
A wide variety of 3rd party programs and applications

Previous experience with Fiserv Premier, Cleartouch, Signature, GPS and FCRM/AML or previous experience in banking or financial services industry also preferred

Education Bachelors Degree in computer science and/or related field required Equivalent work experience may be substituted

Functional Area Skills/Knowledge Has an overall understanding of the work environment and process, with a working knowledge of the organization and intermediate technical skills required to complete assignments

Who We Are This is for the Integrated Systems group of Bank Solutions Support will be for multiple BUs, Premier, Signature, ClearTouch, Precision and GPS

Fiserv is an Equal Opportunity Employer/Disability/Vet

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 12th Apr 2020

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