• Poland
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

Grow your career at State Street

From technology and product innovation to corporate responsibility and community development, were making our mark on the financial services industry Were a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets For us, success comes from the impact our employees have on our clients, our communities and each other

Were committed to providing an inclusive environment where all employees feel valued and supported Join us and make your mark at State Street

Production Support Activities

Act as first level support for incidents or requests made to the Business Production Support Team, to provide support on application configuration, administration, processes and data integration
Assess situations and provide recommended workarounds or solutions to resolve problems
Record analyses and resolutions in ServiceNow tickets
Perform Root Cause Analysis to identify trends and recommendations for improvements of recurring issues or problem areas
Coordinate issue hand-offs to business subject matter experts or to the development team
Resolve File errors for non-conforming application feeds

Functional Team Responsibilities

Provide process and product subject matter expertise on SailPoint and Identity and Access Governance
Prepare and maintain documentation on business systems and processes
Provide support for product issues
Adhere to all documented standards, guidelines and procedures
Respond to production incidents
Perform other duties as assigned

Core Competencies

Analytical thinking and problem solving Problem solving, creative thinking and decision making
Behavioral characteristics - Personal organization
Business knowledge - Business principles and practices, industry knowledge, organizational knowledge and solutions knowledge related to identity and access management
Communication skills - Oral communications, teaching and written communications
Interaction skills - Facilitation and negotiation, influencing, and teamwork
Software application knowledge Knowledge of SailPoint is a plus

Job Expectations

Ability to prioritize, manage multiple requests and meet deadlines, both as an individual contributor and supportive team member
Self-motivated, highly organized and detail orientated, demonstrating ability to work both independently and in group settings
Must be able to share and communicate ideas and processes in verbal and written form in a clear and concise manner
To be accurate in all work performed
Exceptional Customer service and accuracy is key
Maintain a positive and proactive service spirit in all work Promote a cohesive team environment with co-workers
To stay up to date with product, procedure and other pertinent changes To attend and complete training that enhances ones ability to perform his or her job


1-3 years of Technology Business Analyst experience
SailPoint experience (preferred)
Service Now experience (preferred) Education

Bachelors degree in Technology or Information Security

We offer

Employee savings plan
life insurance package
VIP medical package
International operating environment
Language classes
Soft skills trainings
Technical workshops
Development sessions with a mentor
Diversity of opportunities across a range of challenging and highly complex activities
Technical or leadership career pathway

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking, Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:


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