• Business Process Engineer for Indigo Jobs in Spain

  • HP Inc.
  • Spain
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Process Design and Implementation Lead BPM approach (Design, execution review improve) on all key Care Center processes
Lead the change management process (assessing the value and impact of the change, designing the new process and executing its implementation)
Lead PORs framework and implementation
Assessment of business needs, and determination of where processes need to change in order to improve business performance
Assessment of current processes to determine their effectiveness, and impact to the team and customers
High focus on Process simplification, rationalization and process waste removal
Responsible for process quality control, audit, revisions and maintenance
Keep process documentation simple, easy to understand, and easy to implement
Monitor team for adherence to established processes Identify process knowledge gaps and training needs
Performs time-and-motion studies to determine Engineer, aiming at improving productivity Identify roadblocks and identify processes that do not contribute with any value;
Definition, lead and management of Change Management forum with EMEA GSS Care Center, Will act as PM for key organizational project
Defines and executes QMS strategy for GSS Care Center

Reporting Design the reporting model and process to ensure business leaders are supported properly in their d2d operations management and strategic decision process
Ensure that the metrics reported provide an effective representation of the operational status quo of the organization to prevent operational challenges and anticipate actions to take advantage of the encountered opportunities
Accountable of the quality of the reporting, ensuring process outputs are reflected in metrics Ensuring we are able to track effectiveness and efficiency our process through metrics

Remote Support tools system Represent EMEA Indigo Care Center on Systems and tools transformation, acting as SME from a process perspective
Define/maintain training on systems usage, identify gaps address them

Education and Experience Required

First Level University degree 5 years in project management program management roles

Graphic business support experience would be desirable

Solid understanding of Customer Service business

Knowledge and Skills Required

Execution, Actively manages business plans to meet goals and advance HP business interests
Demonstrates an in-depth understanding of key Services operational policies, processes and methodologies applicable to project management
Change Management Develops methods for supporting innovation and change across the organization,
Strong business acumen with a strong customer focus orientation, excellent Project management and BPM skills
Speaks with expertise to many layers of depth related to project management methods Participates in the Services Program Manager (PM) Profession community On the Project Management Professional (PMP) Certification path
Influences teams to achieve results High communication and negotiation skills
Ability to take decisions based on analysis and judgment, problem detection and analysis of root cause, ability to translate business needs into operational l processes

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Company
HP Incarfix

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