• Business Process and Experience Analyst Jobs in United Arab Emirates - 25700275

  • Careem
  • United Arab Emirates, Uae
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Careem is the leading technology platform for the greater Middle East A pioneer of the regions ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation Careems mission is to simplify and improve the lives of people and build a lasting institution that inspires Established in July 2012, Careem operates in more than 130 cities across 15 countries and has created more than one million job opportunities in the region and host over 30 million users

ABOUT THE ROLE

Work collaboratively across all departments of Careem NOW to define, document and implement business processes that improve the overall Care experience Focussing on the entire Care process from beginning to end, introducing innovation to deliver continuously better service to our Customers, Captains and Merchants, and to position the team for better efficiency and productivity

Key tasks

Identify and create a core set of business processes for Careem NOW Care This will include systems (eg Genesys, Zendesk, SendBird) as well as the business processes themselves
Evaluate and re-design business processes based on input from all Careem NOW domains with a focus on continuous improvement
Act as the interface between IT/Tech/Product Managers, Users (Care Agents) and the business by defining and communicating product requirements and use cases
Collaborate with the business to ensure business readiness and transfer knowledge for any new process or system

Key skills

A minimum of 5 years experience in business analysis, process or experience design or a related field
Advanced knowledge in generating process documentation
Experience of creating use cases
Knowledge of ISO9001 standards or similar

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Logistics/Freight Forward/Distribution/Courier, Marine/Aviation/Military/Mining/Shipping
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : As per Industry Standards
Deadline : 19th Jul 2020

Key Skills:

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