• Business Manager , Customer Resiliency Jobs in United States Of America - 25674505

  • CAPITAL ONE FINANCIAL SERVICES CLIENT
  • United States Of America, Usa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

At Capital One, were building a leading information-based technology company Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking We measure our efforts by the success our customers enjoy and the advocacy they exhibit We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results We elevate each other and obsess about doing the right thing Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams Together, we are on a quest to change banking for good

Business Manager, Customer Resiliency

The Customer Resiliency Division is entrusted to help customers who are struggling to keep up with their bills Through the usage of analytics and latest technology, we build the contact strategies to drive engagement with our customers and the customizable tools to provide solutions that work with them in their time of need As the Business Analysis Manager for Customer Resiliency, you use data to ensure that our team is building the right experiences and creating tangible business value As both an individual performer and a leader of junior analysts you will turn analysis into insight about our customers, our solutions, and the opportunities we should be pursuing You excel at communicating those insights in dashboards, slides, Slack messages, and presentations, influencing the priorities of peers and business leaders, and training junior analysts in the art and science of analytics

Successful Managers are strong collaborators and communicators who can win analyst and non-analyst populations to the value of their insights They are experienced analysts who are very comfortable with data, and burgeoning thought and people leaders who drive outsized impact on Capital One and the tens of millions of customers independently and through the ability to influence and drive results through others

Youre excited about this opportunity because you will

Conduct analysis using SQL/Python/Excel and automating your work with tools like Databricks/Tableau whenever possible

Develop executive ready, business & product strategy proposals based on your analytical findings

Present your findings regularly to partner teams and senior leaders to influence decision making and agenda setting

Build relationships and find opportunities for partnership across diverse teams and functions

Lead and train junior analysts to successfully do all of the above with your guidance

Were excited about you because youll bring

Significant experience with complex analysis and communicating the value of your data driven recommendations to others

Excitement and ability to lead and mentor junior analysts

Enthusiasm for new technologies & helping customers

Commitment to express and listen to differing opinions

Proven experience with SQL, Python, or other languages in the service of analytics

Basic Qualifications

Bachelors Degree or military experience

At least 2 years of experience in analysis

Preferred Qualifications

Masters Degree

5 years of experience in analysis

2 years of experience in financial services

1 year of experience in consulting

2 years of experience in people/team management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position

No agencies please Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law Capital One promotes a drug-free workplace Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalonecom All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

For technical support or questions about Capital Ones recruiting process, please send an email to Careerscapitalonecom

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site

Capital One Financial is made up of several different entities Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp (COPSSC)

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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