• Business Development Manager - Service Provider Architectures Jobs in Gurgaon,India - 25032789

  • Cisco Systems Inc.
  • Save Job
  • 15 - 18 Years
  • Posted : 29 days ago

Job Description:

Business Development Manager - Service Provider Architectures

Location

Gurgaon, Haryana, India

Additional Location(s)

Mumbai, Maharashtra, India

Area of Interest

Professional Services

Job Type

Professional

Technology Interest

Networking

Job Id

1271492

New

GLOBAL CX BDM

Job Role

The Business Development Manager is a critical role in assuring Ciscos Customer Experience business offers are correctly aligned with customer needs, fulfill their requirements, and favorably impact Ciscos financial performance

The BDM engages and assists in the development of basic to more complex deals which require customized elements of the Services Portfolio to create effective solutions

To execute this role, the BDM partners with Cisco Sales Agents (eg, AMs; RMs; SEs; PSS; Unified Sellers) and Cisco Services experts (Architecture, innovation Team) to develop business deals which are designed for customer success and are financially attractive and supportable by Cisco In addition, the BDM collaborates with Project Managers (PM), Customer Operations Managers (COM), Solution Integration Architects (SIA) and Service Delivery Executives (SDE) within the Client Relationship Team to integrate the best knowledge of customer capabilities and value realization

The BDM activities include building the right services solution & supporting technical proposal, analyzing/ constructing complex Sales proposals and creating support documents and collateral needed to effectively close business deals

The BDM orchestrates the delivery of required support elements to build the proposal from all internal & partner organizations (GPS, GCS, CX Centers, PMO) and personnel outside of the Cisco Services Theater

The successful BDM establishes extensive working knowledge and capability in crafting business offers which both satisfy customer expectations and requirements while proving Cisco with financially attractive deals

This position reports directly to the Country Leader of CX Business Development Team

At the professional level, the BDM is expected to work independently or at the direction of a senior BDM The BDM develops and executes deliverables in collaboration with Sales, Services team leaders/ members within the Theater Services organization and with support for other Cisco services resource teams and external partner organizations

Role and Responsibility

Scope is program and/or project-oriented and focuses primarily on deals of moderate to high complexity which can potentially include the entire portfolio of Cisco services, including Professional Services (PS), Support Services (SS), Cloud & Managed Services (CMS) and other Cisco services offerings

Actions directly impact the timely booking of attractive business deals

Responsible for the development and support of sales offers which align deliverables and outcomes to the customer realization of appropriate value Contributions result in maximizing Ciscos revenue and margin performance

The BDM works with customers and partners to capture requirements for project based solution rollouts and translate these requirements into a Statement of Work (SOW) outlining roles and responsibilities of the parties as well as project based deliverables

The BDM also works with and direct CX Centre teams with regard to internal processes, Statement of Work (SOW) drafting, effort and margin analysis, legal reviews, deal-desk reviews, and delivery planning Including effectively running remote back office teams as virtual support teams on deals

BDM role addresses assigned qualified deal projects or programs for the Services Theater customer set Individual expertise may be leveraged in other complex sales opportunities across Cisco

Applies extensive knowledge of Cisco horizontal, or cross-architectural, solutions to develop effective and competitive offers that result in booked business

Leverages multiple services offerings and/or service offer elements to optimize the value delivered and Ciscos financial performance

Creates delivery cohesion by integrating selected service offer elements from Ciscos multiple services organizations

Drive knowledge management regarding best practices (knowledge on how to sell and approach complex solutions) on given topics for internal and external use

Ensure continuous upgrade of subject matter expertise and actively participate as a specialist on assigned Virtual Team(s) and/or Solution Team(s)

Continually gather service requirements and submit findings to Cisco Services Marketing and LOBs to drive product and service portfolio development

Provides guidance as a Cisco Services SME to less senior BDMs in the development of new business offers and deal support

Develops and maintains relationships across the internal Cisco Services organizations to develop Services Solutions expertise

external Interface

Provides frequent customer-facing Services and solutions expertise in creating, documenting, and validating the offer detailed requirements

Articulates the value of Cisco services to the customer by aligning Services skills, efforts, and deliverables associated with qualified sales opportunities

Services brand ambassador who proactively engages with customer, understands their business plans, technology adoption plan and highlights how to make the adoption successful by bringing in the right service offerings at an opportune moment thereby building a brand of the trusted advisor

Strong technologist who can map the business needs to technology architecture and can peer with the customer CTO, Engineering & operations team leaders

Validates the value proposition with Sales, Services teams, and the customer during the offer construction Frequently assists in direct customer communication on validating and refining their requirements and expectations

Partners closely with Technology & Transformation Teams (T&T), GPS and Service Practices organizations to apply the capabilities of Cisco and partner organizations to specific customer requirements

Supervision given and received

Provides direction to and coordinates efforts of services support resources in creating effective elements of the deal negotiation package and required business documentation

Provides direction and guidance to more junior SVAs or BDMs in deal development and support projects or programs

Manages deal development and support projects/ programs as assigned by the BD Team leader or Senior BDM

Skill Required

BS degree or equivalent, in Business, IT, or related discipline MBA is a plus

15 years in Technical Sales/Pre-sales related position with extensive (3 years) technical operation/key account management experience in Services Provider segment

Expert in consultative/solution selling and professional services with industry certifications (eTOM, ITIL, TOGAF etc)

Combination of broad experience in IT technology or consulting with a focus on deep technology expertise on Service Provider technologies Industry certifications preferred (CCIE or equivalent)

Demonstrated ability to succeed in a matrix type organizational environment

High-energy, self-starter with progressive track recordHigh sense of ownership & be problem solver on assignment given willing to go extra mile when needed to make things done

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Sales/Business Development
Role : Corporate Sales
Salary : As per Industry Standards
Deadline : 09th May 2020

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