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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Team Lead / Team Manager


Graduate (exclusion


Business / Customer

- New Business process such as Policy creation, Documentation collection & Review, seeking regulatory approvals, Policy despatch, Reinstatements, Endorsements, Renewals, product conversions, underwriter support, Authorisations, Binding, quotes and Policy Issue, multiple levels of coding, Agency , broker and Vendor support such as Respond to queries, commision calculations & Pay out, contract renewals, Agent licensing,

Policy owner services

Change endorsements, cancellations, rconciliations, wire trasnfers, ACH handing, respond to queries via calls or email regarding any of the indicative trasactions listed above
Claims management Claim registration through calls or emails related to First notice of loss, workers compensation, death claims, medical bill review, medical coding, disability claims, surveyor document review, trasncription, Investigation, Assignments, Fraud management, Legal documents, invoices, Appeals,, Tax compliance
Statutory and Legal reporting requirements

Project / Process

100 PERCENT Process adherence to transaction processing timelines involving Moneyin, Moneyout, Enrollment processes to avoid back dated transactions and other measurable metrics
100 PERCENT adherence to the legal guidelines as per the business framework
Process predefined number of transactions as assigned
Meets internal process metrics related transaction processing involving MoneyIn, Moneyout, Enrollment, death, liquidation processing etc, (such as productivity, quality, Consistency Index ) as defined for the subprocesses
Adhere to audit compliance ( SAS 70, Statutory Audit) of all relevant processes as laid out in process documentation
Meet process SLAs / metrics productivity and quality targets within the established timelines
Ensure process guidelines are followed and met as documented
Respond to data requests
Adhere to shift handover processes
Raise process related issues / concerns on time with process and team leads
Record data relating to production statistics, enduser related notes, etc as appropriate
Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions
Adhere to security practices set by organization
Provide updates and submit reports related to own area of work
Perform rework on policies which were not processed First Time Right
Capture predefined policies/amendments in the client system during a business day
Record the output in the system provided by Cognizant
Highlight process related issues / concerns proactively with TL/TMs
Refer to knowledge updates/ repositories to effectively process transactions

For Voice Processes

Answer calls from customers/end users based on agreed time frames
Transfer calls involving next level of service to the appropriate department as per the given guidelines
First time resolution of issues/queries

People / Team

Contribute to and participate in knowledge sharing sessions
Complete all mandatory certifications as per the requirement of the business
Align individual goals with team objectives (work cohesively with the team)
Participate and contribute to organizational activities
Record own attendance and time sheet related data to ensure correct billing
Conduct refresher training
Collate team performance data for reporting purposes as and when requested by the Process and Team Lead
Completes all mandatory assessment/ certifications as applicable like Antimoney laundering training (AML)

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd/Dsrd

1 Auto - Claims NA Desired

* Proficiency Legends

Proficiency Level Generic Reference

PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels

PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects

PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill She / he has extensively demonstrated successful application of the skill in engagements or projects

PL4 The associate can function as a subject matter expert for this skill The associate is capable of analyzing, evaluating and synthesizing solutions using the skill

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Chartered Accountant/CPA
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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