• Mumbai City
  • Save Job
  • 9 - 14 Years
  • Posted : above 1 month

Job Description:

  • Must have experience as an enterprise architect or SME with very good understanding of the ITSM tools like Service Now

  • Experience as an application architect for at least one completed large-scale IT program

  • Demonstrate ability to understand customer business scenarios and come up with innovative solutions

  • Perform varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet internal users need

  • Analyzing and documenting the required data and information

  • Facilitating discussions with business users to understand IT needs

  • Preparing accurate and detailed requirement specifications documents, workflows, user interface guides, and functional specification documents

  • Identifying opportunities to improve business processes and productivity

  • Operate independently to provide quality work products to users/internal customers

  • Managing any change requests related to the working project plans daily to meet the agreed deadlines

  • Responsible for configuring application, functional design document, functional testing and supporting user acceptance testing & cutover

  • Communicating effectively with internal teams to deliver IT functional requirements

  • Analysis of enhancements to meet changing user requirements

  • Identifying critical project success factors for tracking, analysis and reporting

  • Perform & Supervise the UAT to assure the delivered solution meets the functional and technical requirements

  • Provide training, advice, and trouble-shooting support as required

  • Provide direction and mentoring to project teams, and effectively influence user/functional leadership on key decisions

  • Managing vendors team for development purposes

Secondary responsibilities

  • Tracking activity and status of projects

  • Must be able to Program manage projects through daily / periodic interaction with the Development team

  • If required, will have to provide transactional support to various applications like Oracle Sales Cloud, Oracle CPQ, PeopleSoft, Service Now, SharePoint etc

  • Training Sales Users on new features of Service Now

  • 10+ years experience in Business Analysis for a technology company/department

  • Understanding of business processes (Finance, Procurement, Sales, Operations)

  • 10+ years of experience relevant to this position including 4 years of consulting & team leading experience

  • Hands-on experience in architecting, configuring, developing Service Now application

  • Hands-on experience in integrating Service Now application to other systems using Web service interfaces and 3rd party middleware eg Dell Boomi, Informatica

  • Hands-on experience in Service Now for Data Imports, Upload and Batch Job configurations and processing

  • Experience in team leadership or management of handling onsite-offshore delivery model

Technical Skills

  • Working Knowledge of CRM, ITSM, ERP and Operation Tools

  • Working Knowledge of several relational databases (Oracle, MySQL, SQL Server)

  • Designing and implementing test cases to verify product functionalities, performance, security, and other requirements

  • Broad knowledge of testing approaches, techniques


Profile Summary:

Employment Type : Full Time
Industry : IT - Hardware / Networking
Salary : Not Disclosed
Deadline : 18th Apr 2020

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